Christiana Omon

• Managed approximately 30 inbound calls from new and current clients - selling Medicare products through Humana.
• Developed customized insurance plans for clients, ensuring their unique coverage needs were met.
• Educated potential customers on the benefits of various policies during initial consultations, leading to increased sales conversions over time.
• Provided expert advice on insurance products, guiding clients towards suitable coverage options for their specific situations.

• Collaborated with Group Consulting Representatives to facilitate annual renewals and tailor benefits packages to client needs.
• Managed the preparation and delivery of comprehensive reports to department executives, ensuring accurate representation of renewal processes and required documentation.
• Assisted in the transition of new groups to the company from alternative insurance carriers, working in conjunction with consultants to ensure smooth implementation.

• Collaborated with Group Consulting Representatives to facilitate annual renewals and tailor benefits packages to client needs.
  • Managed the preparation and delivery of comprehensive reports to department executives, ensuring accurate representation of renewal processes and required documentation.
  • Assisted in the transition of new groups to the company from alternative insurance

• Developed comprehensive job aids for departmental procedures, ensuring clarity and accessibility for team members.
• Provided key support to providers and members, addressing inquiries related to claims, authorizations, and benefits within the behavioral health segment.
• Facilitated the transition to an online inpatient application process for community health centers, resulting in streamlined operations and resolution of CPT code discrepancies.

• Facilitated enrollment in Medicare prescription drug plans, ensuring alignment with customer-specific healthcare requirements.
• Provided comprehensive support for new and returning consumers in navigating and completing health insurance applications for Marketplace insurance.
• Addressed customer inquiries, offering tailored assistance for the selection and update of Affordable Care Act (ACA) insurance plans.