Melissa Ives-Chambers
Jackson,MI
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Car Aide
Elara
Jackson
02.2025 - Current
- Provided compassionate personal care to clients, ensuring physical and emotional well-being.
- Assisted with daily living activities, promoting independence and dignity for clients.
- Monitored and documented client health status, reporting changes to healthcare professionals.
- Implemented safety protocols, enhancing the well-being of clients in home environments.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted disabled clients to support independence and well-being.
- Offered respite services for family caregivers, allowing them necessary time away while maintaining peace of mind about their loved one''s care.
- Maintained accurate records of client progress, adapting care approaches as needed.
PCA Personal Care Assistant
Lifespan
Jackson, MS
12.2023 - 01.2024
- Provided personalized care and assistance to patients, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and reported any changes or concerns to the healthcare team
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Supported patients in mobility exercises, transfers, and ambulation to promote physical health
- Managed meal preparation according to dietary restrictions and assisted with feeding when necessary
- Documented patient observations accurately in medical records for reference by healthcare professionals.
- Provided guidance on crisis intervention and emergency response protocols.
- Collaborated with nurses and doctors to provide comprehensive care plans tailored to each patient's needs
- Ensured proper infection control protocols were followed at all times for the safety of both patients and staff members
- Coordinated transportation arrangements for medical appointments or outings as needed
- Provided assistance with light housekeeping tasks to maintain a clean and organized living space
- Developed programs to enhance resident engagement and campus involvement.
- Mentored residents in conflict resolution and community building strategies.
- Documented patient progress accurately in electronic health records to ensure continuity of care.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Supported needs of 5+ residents under long-term care.
- Supported needs of 5+ residents under long-term care.
Waitress/Hostess/Cashier
Los Tres Amigos Mexican Restaurant
Michigan Center, MI
04.2023 - 08.2023
- Provided excellent customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new staff on restaurant policies and service techniques.
- Processed transactions efficiently using point-of-sale systems for accurate billing.
- Upsold menu items, enhancing overall guest satisfaction and restaurant revenue.
- Resolved customer complaints swiftly, contributing to positive dining experiences and repeat visits.
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for Mexican restaurant with social relevancy and intentionality.
- Managed multiple tables simultaneously while maintaining attention to detail during service.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Quality Control Inspector
AUTOMATED LOGISTICS SYSTEMS
Jackson, MI
01.2018 - 08.2022
- I make sure our parts are exactly what the customer want..
- I go above and beyond
- Analyzed inspection data to identify trends and recommend process improvements for efficiency.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Cap/ Credit Supervisor and Customer Assistant programs..Financial statements
Alorica
Jackson, MI
06.2017 - 08.2019
- Over 2 years of Call center rep ....Perfect Etiquette
- Collect and money for accounts, keep records of collections, and ensure accounts are balanced.
- Medical Terminology
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operated office equipment, such as fax machines and copiers.
- Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Completed forms in accordance with company procedures.
- Scheduled and confirm appointments for clients, customers, or supervisors.
- Reviewed work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
- Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
- Achieved a customer satisfaction rating of XX% based on post-interaction surveys
- Managed a high volume of incoming calls in a fast-paced call center environment
- Assisted customers in navigating company websites, troubleshooting technical issues, and placing orders online
- Effectively documented all customer interactions and transactions accurately in the CRM system for future reference
- Collaborated with cross-functional teams to resolve complex or escalated customer issues within established timelines
- Identified opportunities for process improvement to enhance overall customer satisfaction levels
- Contributed to team success by sharing best practices and providing support to colleagues when needed
- Participated in regular training sessions to stay updated on product knowledge, policies, and procedures
- Coordinated with shipping carriers to track packages, investigate delivery delays, and provide timely updates to customers
- Received multiple commendations from supervisors for outstanding performance in handling difficult or irate customers
- Led weekly team meetings to discuss performance metrics, share updates, and address any challenges or concerns
Education
Some College (No Degree) - Phlebotomy
Baker College of Jackson
Jackson, MI05-2009
High School Diploma -
Michigan Center Jr/Sr High School
05-1996
Skills
- Call center experience
- Accounting
- Host/hostess experience
- Database software proficiency
- Accounts receivable
- Technical Proficiency
- ADLs
- Budgeting
- Forklift
- Microsoft PowerPoint
- Knowledge and understanding of the Health Insurance Portability and Accountability Act (HIPAA)
- Customer service
- Medical Coding
- Research
- Patient observation
- Conducting sales calls
- VLOOKUP function
- Phone Etiquette
- Property renting
- Bartending
- Sanitation
- Meal preparation
- Quality control documentation
- Quality Assurance
- Employee Orientation
- Front desk
- Outdoor work
- Typing
- Cash register
- Centers for Medicare and Medicaid Services (CMS)
- Medical Records
- CNC
- Computer literacy
- Windows
- Grammar Experience
- Power tools
- Security
- Decision making
- Managing customer accounts
- Closing sales
- Root cause analysis
- Food industry
- Medical Office Experience
- ICD-9
- Phone communication
- Older adults
- Hospitality
- State tax
- Accounting software
- Insurance Verification
- Maintaining patient confidentiality
- Telemarketing
- Google Workspace
- Individual tax
- Financial concepts
- Measurement (quality control)
- Aloha POS
- Physiology Knowledge
- School experience
- Resident's rights
- Cooking
- Picking & packing
- Factory
- Hospice
- Property management tools
- Medical coding
- Anatomy knowledge
- Technical troubleshooting support
- Teaching
- Microsoft Word and Excel
- Host/Hostess
- Financial acumen
- Debits & credits
- Call center agent experience
- Regulatory compliance
- Customer inquiry handling
- Childcare
- Anatomy Knowledge
- ICD Coding
- Schematics
- Catering
- CRM system proficiency
- Title processing
- Time management
- Caregiving
- Dressing assistance
- Ethernet
- Microsoft Outlook
- AI
- Productivity software
- Interpersonal skills
- Dog handling
- ICD coding
- Horticulture
- Loan processing
- First aid
- CRM software
- Database management
- Customer issue escalation
- Retail sales
- Dementia care
- QuickBooks
- Property showing
- Task prioritization
- Client interaction via phone
- Calls
- Patient service
- Order management system
- Restaurant experience
- Patient Care
- Assembly
- HACCP
- Help desk
- Medical terminology
- Debt collection payment plan
- Guest services
- SAP
- Group home
- Instrument maintenance
- Micrometer
- Microsoft Access
- Bathing assistance
- Employment & labor law
- Working with children
- Guest relations
- Property management
- CAD software
- Organizational skills
- Working with people with disabilities
- Quality standards in production
- Pivot tables
- Medical records
- Appointment scheduling
- Warm calling
- Administrative experience
- Multi-line phone systems
- Medical scheduling
- Microsoft Word
- 3D scanner
- Order fulfillment
- Human resources
- Medicare
- Patient monitoring
- Quality control
- Ability to multi-task
- Patient interaction
- EMR Systems
- Can work any days and nights
- Strong organizational skills
- Phone call management
- Working with geriatric patients
- Experience Administering Injections
- EMR systems
- Inside sales
- Customer relationship building
- Confidential information handling
- Inspection reporting and documentation
- Active listening
- Social media marketing
- CPT Coding
- Dimensional inspection
- Account analysis
- Quality control process implementation
- Certified in health insurance billing and collections Ability to work independently in a fastpace work environment,Familiar with Microsoft Work and excel
- Transcription
- Fair Housing regulations
- Medical Terminology
- Report writing
- Behavioral health
- Excel,Microsoft and spreadsheets
- 20 years in customer service
- Medical billing
- Geriatrics
- Laboratory experience
- Packaging
- Continuous improvement
- Floor care
- Basic math
- RF scanner
- Food service
- Meal assistance
- Food safety management
- Product demos
- Supervising experience
- Residential cleaning
- Animal feeding
- Climbing
- Computer operation
- Customer communication
- GMP
- Personal grooming assistance
- TaxSlayer
- Dimensional measurements
- Math
- Motivational interviewing
- Office experience
- Cash handling
- Negotiation
- Client services
- Clerical experience
- Microsoft Excel
- Attention to detail
- Hotel experience
- Sales
- Planograms
- ERP systems
- Deal closing
- Plastics injection molding
- Electronic health records (EHR) management
- Recruiting
- ICD-10
- Medical collection
- Experience working with students
- Vital Signs
- Continuous integration
- Care plans
- Marketing
- EHR systems
- Revenue cycle management
- Manufacturing
- Quality control corrective actions
- Physiology knowledge
- Financial services
- Quality assurance
- Customer support
- Mechanical drawings
- Vital signs monitoring
- Patient care
- First aid and safety
- Alzheimer's care
- Client documentation
- Appointment management
- Medication administration
- Behavioral management
- ADL support
- Mobility assistance
- Care plan management
- Care plan assessment
- Progress documentation
Certification
- Driver's License August 2023 to April 2026
- CPR Certification February 2024 to February 2026
- ServSafe
- BLS Certification
- CPI Certification
- Certified Property Manager
- Driver's License
- Forklift Certification
- Food Handler Certification
Timeline
Personal Car Aide
Elara
02.2025 - Current
PCA Personal Care Assistant
Lifespan
12.2023 - 01.2024
Waitress/Hostess/Cashier
Los Tres Amigos Mexican Restaurant
04.2023 - 08.2023
Quality Control Inspector
AUTOMATED LOGISTICS SYSTEMS
01.2018 - 08.2022
Cap/ Credit Supervisor and Customer Assistant programs..Financial statements
Alorica
06.2017 - 08.2019
Some College (No Degree) - Phlebotomy
Baker College of Jackson
High School Diploma -
Michigan Center Jr/Sr High School