Regina Neal
Minneapolis,MN
Summary
Healthcare professional with robust background in delivering high-quality patient care in home settings. Adept at fostering supportive environment and ensuring patient comfort. Known for collaborative teamwork and adaptability to changing care requirements. Proficient in patient care, medication management, and emotional support.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Meadow Ridge Senior Living
Golden Valley, MN
07.2025 - Current
- Assist residents with personal care needs including bathing, dressing, grooming, toileting, and oral hygiene.
- Assist with main dining room when assigned and deliver meals to rooms for residents.
- Perform light housekeeping and laundry duties to maintain a clean, safe, and homelike environment.
- Observe and report any changes in residents' physical, emotional, or cognitive conditions to nursing staff.
- Measure and record vital signs (temperature, pulse, respiration, and blood pressure as instructed.
- Pass medication and assist with medication reminders.
- Offer companionship and emotional support, and promoting social engagement and mental well-being.
- Follow infection control, safety, and emergency procedures at all times.
- Maintain confidentiality and comply with HIPAA and facility policies.
- Document care provided accurately in electronically or paper records.
Patient Care Assistant
Garden home health care
Minneapolis, MN
09.2024 - 09.2025
- Assisted patient with activities of daily living.
- Provided emotional support and companionship to patients and family.
- Maintain clean and safe environment.
- Observe and report changes in patients conditions to nurses.
- Assist with meal prep ensuring dietary needs and restrictions are followed.
Assistant Manager
Speedway Gas Station
Minneapolis, MN
09.2023 - 07.2025
- Assist manager with overseeing daily operations
- Ensuring exceptional customer service
- Manage cash transactions including managing the safe
- Monitor and manage inventory
- Train and supervise a team of employees
- Collaborate with vendors to ensure timely deliveries
- Manage bookkeeping
- Conduct daily and weekly store counts
- Follow all opening and closing procedures
- Maintain clean and safe store environment
In Home Private Caregiver
Minneapolis, MN
01.2021 - 09.2024
- Assisted patients with Activities of daily living, including bathing, grooming, dressing, toileting, and oral hygiene.
- Assisted with patient transfers and mobility repositioning, ambulation, use of assisted devices.
- Observed, documented, and reported changes in patient condition( behavior, skin, pain) to the nurse.
- Provided emotional support to patient and family.
- Assisted with range of motion, and repositioning.
- Maintained cleanliness and safety of patient care environment changing linens, cleaning room.
- Helped insure patients dignity and respect in all interactions.
Store Supervisor
Lunds & Byerly’s
Golden Valley, MN
05.2022 - 07.2023
- Supervising and assisting front-end operations
- Greeting and assisting customers
- Scanning items
- Entering pricing data
- Processing payments
- Packaging groceries
- Resolving any checkout concerns
Customer Service Rep
Lunds & Byerly’s
Golden Valley, MN
10.2020 - 05.2022
- Greeting and assisting customers
- Scanning items
- Entering pricing data
- Processing payments
- Packaging groceries
Barista
Sodexo-Jazzman’s Café
Minneapolis, MN
07.2019 - 03.2020
- Delivered excellent customer service and speedy delivery of all beverages and food.
- Maintained café area in a neat and sanitary manner.
- Recorded all sales, collected money, operated a cash register and followed all cash and credit handling procedures required.
- Maintained stock and inventory
- Followed all opening and closing procedures.
Education
Pharmacy Technician - Some college
Minnesota Board of Pharmacy
Saint Paul, MN12.2024
High school diploma or GED - undefined
undefined
Hired
Minneapolis, MN12.2015
Nursing Assistant - Technical school
Lighthouse Training Center
Minneapolis, MN12.2014
Nursing - Technical school
Minnesota Board Of Nursing
Minneapolis, MN12.2014
Skills
- Individual consumer customer service
- Customer support experience within retail industry
- Hotel experience
- Client services
- Organizational skills
- Customer service manager experience
- Problem solving
- Order processing
- Google Docs
- Leadership
- Technical Proficiency
- Hospital experience
- Bookkeeping
- Merchandising
- Typing
- Computer operation
- Providing product information
- Supervising Experience (1 year)
- Communication skills (10 years)
- Workflow management (operations management method)
- Customer support experience within healthcare industry
- Pricing (1 year)
- Retail management
- Cash register
- Data entry
- Management
- Sales management
- Dietary Aide Experience (2 years)
- Food Preparation (4 years)
- In-person customer service
- Internal employee customer service
- Delegation
- Employee evaluation
- Customer service (10 years)
- Computer literacy (10 years)
- Early childhood education center experience
- Customer support experience within finance industry
- Meal preparation
- Patient care
- Restaurant experience (10 years)
- Microsoft Teams
- Caregiving
- PCA
- Experience with children
- Freshsales
- Order inquiry handling
- Email customer support
- Customer support experience within hospitality industry
- Epic
- Childcare
- Acute care
- Phone etiquette
- Sales (10 years)
- Microsoft Office
- Improving customer support response time - Customer support response time improved (More than 30%)
- POS
- Assistant Manager Experience
- Intake
- Inventory control
- Proofreading
- Senior care
- Guest services
- Patient observation
- Phone call management
- Clerical experience
- Small business owner customer support experience
- Decision making
- Barista Experience (1 year)
- Cash Handling (10 years)
- Customer support - Customer support experience (More than 20 years)
- Phone triage
- Payroll
- Working with people with disabilities
- Medical terminology
- Customer support experience within telecommunications industry
- Front desk
- Customer returns handling
- Handling customer exchanges
- Cleaning
- Phone customer support
- Time management
- Filing
- Conflict Resolution
- Retail sales
- Team management
- Managing teams in a customer support role - Largest customer support team managed (6-10 team members)
- Store management
- Adaptability
- Computer skills (10 years)
- Call center experience
- Personal hygiene assistance
- Feeding assistance
Languages
English
Timeline
Home Health Aide
Meadow Ridge Senior Living
07.2025 - Current
Patient Care Assistant
Garden home health care
09.2024 - 09.2025
Assistant Manager
Speedway Gas Station
09.2023 - 07.2025
Store Supervisor
Lunds & Byerly’s
05.2022 - 07.2023
In Home Private Caregiver
01.2021 - 09.2024
Customer Service Rep
Lunds & Byerly’s
10.2020 - 05.2022
Barista
Sodexo-Jazzman’s Café
07.2019 - 03.2020
High school diploma or GED - undefined
undefined
Hired
Nursing Assistant - Technical school
Lighthouse Training Center
Nursing - Technical school
Minnesota Board Of Nursing
Pharmacy Technician - Some college
Minnesota Board of Pharmacy