Lakisha Bowen
Bentonville,AR
Summary
Compassionate caregiver offers 10+ years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices.
Reliable customer service professional enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
8
8
years of professional experience
1
1
Certification
Work History
In Home Caregiver
1st Choice Home Care, Inc
- Current
- Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity
- Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
- Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care
- Developed strong and trusting relationships with clients and their families, fostering a supportive and caring environment
- Prepared nutritious meals based on dietary requirements and preferences, ensuring a well-balanced and healthy diet for clients
- Maintained a clean and safe living environment, performing light housekeeping tasks and organizing living spaces for optimal comfort
Customer Advocate
GoodLeap
03.2021 - 12.2023
- Provided exceptional customer service and support to resolve inquiries, complaints, and issues in a timely manner
- Managed a high volume of incoming calls, emails, and live chats from customers seeking assistance or information
- Maintained a high level of professionalism and empathy while interacting with customers to ensure their satisfaction
- Effectively communicated product information, policies, and procedures to customers to address their concerns and provide accurate solutions
- Assisted in training new customer care advocates on company policies, procedures, products/services knowledge, and effective communication techniques
- Collaborated with the marketing department on campaigns targeting existing customers to promote loyalty programs or special offers
Resolution Specialist
Walmart
04.2018 - 01.2021
- Answered all inbound calls and responded to customer and associate inquiries
- Ensured accurate data entry and follow up with customers and associates as required
- Attempted to prevent impending loss and increase profitability while remaining empathetic and understanding of customer or associate circumstances
- Met/exceeded all call metrics even while working independently
- Served as a positive example through leadership and strict adherence to company procedures
- Attended all in-house training and seminar session for updates on new services or policies
- Assisted customers and associates via chat and email
Education
Medical Assistant (DIPLOMA) -
GEORGIA MEDICAL INSTITUTE
01.2005
College Prep (HIGH SCHOOL DIPLOMA) - undefined
CEDAR GROVE HIGH SCHOOL
Skills
- Typing
- Assisting with ADLs
- Handling patient inquiries
- Social media advertising
- Regulatory compliance management
- Senior care
- Project coordination
- Phone etiquette
- Order processing
- Medical office experience
- Customer relationship management
- Medical terminology
- Individual consumer customer service
- Customer service
- CUSTOMER SERVICE REPRESENTATIVE
- Clerical experience
- QuickBooks
- Caregiving
- Live Chat
- Deal closing
- ICD-10
- Patient care
- Toileting assistance
- Task prioritization
- Branding
- Staff supervision
- ACCOUNTING
- Computer operation
- Customer issue escalation
- Filing
- Social media marketing
- Microsoft Excel
- MLS software
- Teamwork
- Cold Calling
- Microsoft Outlook
- Problem-solving
- Conflict management
- Appointment scheduling
- Medical scheduling
- Social media management
- Google Analytics
- Attention to detail
- Dementia care
- Resident's rights
- Customer complaint resolution
- Incident management
- Google Workspace
- Office experience
- Content creation
- RETAIL SALES
- Phone communication
- Administrative experience
- Private practice experience
- Adobe Photoshop
- Managing patient records
- RECEPTIONIST
- Organizational skills
- Microsoft Office
Certification
- Driver's License
- CPR Certification
Additional Information
- CORE COMPETENCIES
- Microsoft Office
- Quickly and effectively solved customer challenges to include following up to ensure remediation
- Conflict Resolution
- Deadline Oriented
- Customer Service
- Communication Skills TRC STAFFING
- Quality Assurance CUSTOMER SERVICE REPRESENTATIVE 01/2015-05/2017
- Auditing
- Maintained a high volume workload within a fast-paced environment
- Built a rapport with customers while providing great customer service
- Managed and escalated service concerns and submitted requests to the proper department to prevent reoccurring issues and recommended improvements in the process and procedure
- Ensured all departmental productivity standards were met
- Worked from established scripts and job aids to respond to customers and maintained accountability to team, work, and schedule
- CORPORATE TEMPS/APS WAREHOUSE
- CUSTOMER SERVICE REP 08/2006-09/2010
- Answered all incoming calls and routed to appropriate department
- Attempted to prevent impending loss and increase profitability while remaining empathetic and understanding of client circumstances
- Accurately recorded all customer correspondence and documented all communication
- Served as a positive example through leadership and strict adherence to company procedure and approached each client in a helpful manner
- Attended all in-house trainings on new products and updated policies
- Filed documents and kept office organized
- MSI INVENTORY
- AUDITOR 12/2005-06/2008
- Prepared detailed reports containing audit findings to be presented to Senior Management
- Consistently reported errors due to disorganization of products
- Worked directly with receiving and shipping departments to ensure accuracy
- Utilization of scanners and transferred information into computer to create detailed reports
- Supported accounting department by accurately processing payments
- Conveyed subject matter knowledge of internal applications and made recommendations for best practice to management
Timeline
Customer Advocate
GoodLeap
03.2021 - 12.2023
Resolution Specialist
Walmart
04.2018 - 01.2021
In Home Caregiver
1st Choice Home Care, Inc
- Current
College Prep (HIGH SCHOOL DIPLOMA) - undefined
CEDAR GROVE HIGH SCHOOL
Medical Assistant (DIPLOMA) -
GEORGIA MEDICAL INSTITUTE