Christiana P. Webb
Rocky Mount,NC
Summary
Dynamic individual with hands-on experience in customer service and financial reports. A keen talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Instructional Assistant
Nash County Public Schools
05.2022 - 04.2024
- Managing the classroom and providing support to students as well as teachers
- Duties include lesson planning, data entry and filing for the exceptional children's department
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Account Specialist
Truist
01.2021 - 12.2021
- Company Overview: Formerly BB&T
- Provided financial literacy opportunities for said clients
- Resolved and recorded discrepancies related to accounts
- Completed routine and complex account updates to resolve problems.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
Retention data entry
CenturyLink
10.2019 - 08.2020
- Assisting unsatisfied customers with various issues
- Recording areas of opportunities and trends to assist in records maintenance
- Completed data entry tasks with accuracy and efficiency.
Apple Technical Support
Conduent
10.2017 - 10.2019
- Mentor new agents
- Serve Apple clients with IOS devices
- Line of service included chat and phone service in a remote position
- Boosted call center efficiency by mastering internal tools such as ticketing systems and knowledge databases.
- Cultivated strong relationships with clients, providing exceptional service while troubleshooting complex issues.
Assistant Financial Auditor
City of Rocky Mount
07.2016 - 10.2017
- Entailed creating financial reports for auditor to review and approve upon submitting to City Manager
- Created excel document and analyzed data throughout various city departments
- Provided financial control information by collecting, analyzing and summarizing data and trends.
- Completed audit paperwork and memoranda by documenting audit tests and findings.
Education
Bachelors - Business Administration
North Carolina Wesleyan University
01.2026
Associates Arts - High Honors
Wilson Community College
01.2020
High School Diploma - Honors
Bunn High School
01.2016
Skills
- Classroom Organization
- Effective Communication
- Conflict Resolution
- Calm and Patient Demeanor
- Computer Skills
- Interpersonal and Communication Skills
References
- Tamillia Taylor, 252-292-6748, tamilliataylor@gmail.com
- Tarsha Little, 252-799-8752, trlittle@ncpschools.net
Timeline
Instructional Assistant
Nash County Public Schools
05.2022 - 04.2024
Account Specialist
Truist
01.2021 - 12.2021
Retention data entry
CenturyLink
10.2019 - 08.2020
Apple Technical Support
Conduent
10.2017 - 10.2019
Assistant Financial Auditor
City of Rocky Mount
07.2016 - 10.2017
Associates Arts - High Honors
Wilson Community College
High School Diploma - Honors
Bunn High School
Bachelors - Business Administration
North Carolina Wesleyan University
Similar Profiles
Cynthia WilliamsCynthia Williams
School Data Manager at Nash County Public Schools -Rocky Mount MiddleSchool Data Manager at Nash County Public Schools -Rocky Mount Middle
Rjan D. SabarezRjan D. Sabarez
Elementary School Teacher at Nash County Public SchoolsElementary School Teacher at Nash County Public Schools
Shanna BrannanShanna Brannan
Teacher Assistant at Nash County Public SchoolsTeacher Assistant at Nash County Public Schools