Christian Alex Santizo
Van Nuys,CA
Summary
My years of retail and guest experience help continue my goal of gaining exceptional customer service. Offering solid technical, interpersonal and communication skills. Punctual and focused employee. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Ride Operator
Universal Studios Hollywood
07.2018 - 11.2023
- Greeted multiple guests and ensured guest satisfaction from the start to end of the attraction.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Trained new ride operators on safety procedures and ride operations.
Barista Shift Lead / Cashier
Target
09.2020 - 03.2023
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Barista
Starbucks
09.2017 - 06.2018
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
High School Diploma -
Beverly Hills High School
Beverly Hills, CA05.2017
Skills
- Cash Handling
- Guest Services
- Excellent Memory
- Team Leadership
- Customer Service Excellence
- Conflict Resolution
- Time Management
- Inventory Management
Timeline
Barista Shift Lead / Cashier
Target
09.2020 - 03.2023
Ride Operator
Universal Studios Hollywood
07.2018 - 11.2023
Barista
Starbucks
09.2017 - 06.2018
High School Diploma -
Beverly Hills High School
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