Christian D. Hernandez Ocasio
Mulberry,FL
Summary
Professional insurance adjuster experienced in investigating and processing insurance claims. Hardworking and communicative individual that excels at confidential information and investigation complex liability claims. Recognized for providing optimum service to policyholders and committed to resolve claims in a quick efficient matter.
Overview
10
10
years of professional experience
Work History
Bilingual Claims Specialist - Coverage Damage Unit
GEICO
04.2022 - Current
- Investigated and resolved an average of 3 coverage issue claims per day involving Property Damage Excess and/or Loss of Revenue, Lienholder Repossessions and communicated resolution to all involved parties.
- Handled Secured Losses involving high profile clients and GEICO employees to protect their information.
- Managed Exotic Rental claims involving vehicles with a MSRP over $100,000.
- Delivered exceptional customer service to policyholders and claimants by communicating important information and patiently listening to their issues.
- Communicated in a clear, empathic and professional manner by verbal and/or digital communication channels.
- Reviewed police reports, recorded statements and physical property damage to determine extent of liability and coverages.
Licensing Specialist
Publix Super Markets Inc
08.2019 - 03.2022
- Researched, obtained and renewed business licenses, permits and registrations for 100 store locations per month.
- Communicated with state agencies and local municipalities in regards to new applications and renewals.
- Managed 2 new store projects per month and provided status updates to management on new licenses
(business tax receipts, occupational license, beverage licenses, etc). - Worked closely with store management in order to obtain in-person licensing.
Payroll Specialist
Publix Super Markets Inc
06.2018 - 07.2019
- Produced and/or provided requested pay statements, wage details W-2s and W-2Cs for
active and inactive associates. - Utilized Microsoft Access and SAP queries/tools to retrieve information for associates.
- Maintained strict confidentiality of all payroll information and records.
- Provided premier customer service to associates via phone calls and emails concerning
payroll inquiries in both English and Spanish.
Quartermaster and Chemical Equipment Repair
US Army Reserve
07.2013 - 07.2021
- Used hand and power tools to repair and maintain vehicles.
- Conducted routine maintenance and inspections to identify and address mechanical issues.
- Replaced worn or defective parts and adjusted settings to improve performance.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
Education
BBA - Accounting
University of Puerto Rico - Humacao
Humacao, PR05.2016
Skills
- File Management
- Complex Coverage Issues
- Investigative Interviews
- Skilled researcher
- Adaptability
- Empathy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Claims Specialist - Coverage Damage Unit
GEICO
04.2022 - Current
Licensing Specialist
Publix Super Markets Inc
08.2019 - 03.2022
Payroll Specialist
Publix Super Markets Inc
06.2018 - 07.2019
Quartermaster and Chemical Equipment Repair
US Army Reserve
07.2013 - 07.2021
BBA - Accounting
University of Puerto Rico - Humacao