Imani Williams
Virginia Beach,VA
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Specialist II Coverage Damage Unit
GEICO
01.2023 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters and legal counsel to facilitate efficient claim resolution processes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Effectively negotiate limits with other providers to settle claims
Telephone Claims Representative
GEICO
06.2022 - 06.2023
- Managed a high volume of incoming calls daily, prioritizing tasks efficiently to ensure timely resolution of all cases.
- Maintained high-quality standards in claim handling by adhering to company policies and industry regulations.
- Expedited claim processing times by efficiently gathering and organizing necessary documentation from callers.
Claims Representative
GEICO
06.2021 - 06.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Moat Sales Representative
Geico
02.2019 - 06.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Mail Handler
United States Postal Service
05.2015 - 09.2019
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
Skills
- Claims Processing
- Claims analysis
- Accident Investigations
- Decision-Making
- Critical Thinking
- Customer Service
- Organizing and Prioritizing Work
- Claims Investigation
- Verbal Communication
- Coverage assessments
- Settlement determinations
- Policy Interpretation
Certification
Property Adjuster
Timeline
Claims Specialist II Coverage Damage Unit
GEICO
01.2023 - Current
Telephone Claims Representative
GEICO
06.2022 - 06.2023
Claims Representative
GEICO
06.2021 - 06.2022
Moat Sales Representative
Geico
02.2019 - 06.2021
Mail Handler
United States Postal Service
05.2015 - 09.2019
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