Christiane De Courcy

Process all ocean import shipments, coordinating the movement and monitoring while in route.

Handling of ocean import shipments from start to finish ensuring compliance with DSV policies as well as government regulations.

Primary point of contact for customers and provide a high level of customer service and quality by efficiently processing all outbound requirements before or within agreed time frames.

Direct communication with customers, overseas offices, carriers , warehouses and truckers is required.

Coordinated logistics operations to ensure timely delivery of shipments.

Developed and maintained relationships with carriers to enhance service reliability.

Analyzed shipping data to identify trends and improve operational efficiency.

Coordination on all the carrier's invoices for the domestic department

Ensure that all the amount and task are correct; ask for corrections if any discrepancy.

Send daily payment to intermodal carriers.

Create files & invoices for clients.

Coordination of the export documentation process for customer and carrier requirements.

Answering questions and attending customer complaints in a timely manner.

Coordinated logistics and supply chain operations to ensure timely delivery of goods.

Managed customer relationships, addressing inquiries and resolving issues effectively.

Developed and implemented process improvements to enhance operational efficiency.