Christiane Norris
Sandy Springs,GA
Summary
Customer-First Service, Safety Conscious, Problem-Solver, hard worker ,
reliable , responsible ,attentive to details ,driven to succeed and perform with satisfaction all assigned duties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Founder/Owner
Norris Housekeeping
01.2008 - Current
- Founded and currently operate a residential cleaning service in the Atlanta market for the past 15 years
- Solid history of successfully building relationships with new and existing clients, which has consistently led to increased business and referrals
- Earned reputation for dependability, flexibility, and going the extra mile to create customer loyalty and trust
- Utilized effective cleaning products to minimize environmental impacts
- Attracted top talent for the company, fostering a collaborative and high-performance work environment.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
Customer Service
Dunkin Donuts/Baskin Robbins/Togo's
01.2007 - 01.2010
- Trained new staff members on proper customer service and hospitality policies.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Enhanced customer service based on feedback from guests.
- Educated employees on register use, merchandising, and customer service.
Assistant Manager
Speedway
01.2003 - 01.2005
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
General Studies -
Colegio Evangelico Agape
Goiania, Brazil12.2006
Skills
- Experienced world-traveler in countries such as Brazil, Australia, England, Iceland, and others
- Fluent in English, Spanish, and Portuguese
- Confidently interfaces and establishes rapport with diverse groups of people at all levels
- Successfully executes day-to-day activities requiring flexibility and think-on-your-feet skills
- Organized, effective multitasker with excellent coordination skills and a strong attention to detail
- Effective communicator who is always polished and professional, yet warm and engaging
- Willing and open to take and follow directions to meet all procedures and standards
- Open availability for days, nights and weekend travel requirements
Performance Summary
Customer-driven professional with a wealth of experience in delivering top-notch service expectations. Talented analytical person accustomed to utilizing a high degree of diplomacy and the confidence necessary to resolve critical issues through fair and prudent decision making. Consistently meets new and challenging assignments with a strong work ethic and motivation to get the job done right the first time. An initiative-taker with an ability to balance competing demands without comprising safety, quality, or productivity.
Timeline
Founder/Owner
Norris Housekeeping
01.2008 - Current
Customer Service
Dunkin Donuts/Baskin Robbins/Togo's
01.2007 - 01.2010
Assistant Manager
Speedway
01.2003 - 01.2005
General Studies -
Colegio Evangelico Agape
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