Enthusiastic sales and customer service professional with expertise in timeshare industry .Driven to provide superior customer service. Fluent in Portuguese, English and Spanish.Top producer for 16 years. Motivated and ready to apply my knowledge,strengths and experience.
Overview
19
19
years of professional experience
Work History
Authentic Real Estate Team
Realtor
01.2023 - Current
Negotiated purchase contracts to acquire approved sites.
Prospected and qualified new leads for sales presentations.
Pitched properties, redirected objections and consistently closed new real estate opportunities.
Sold real estate to developers to sign maximum units in target locations.
Analyzed markets, developed strategic plans and offered insightful direction to executives over real estate activities.
Negotiated real estate contracts to navigate transactions between buyers and sellers.
Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
Developed successful marketing strategies to promote properties and maximize exposure.
Timeshare Sales Representative
Westgate Lakes Resort & Spa
06.2009 - 05.2020
Reached or exceeded sales quotas and preset personal performance goals.
Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
Developed top-tier negotiating skills and turned customer objections into sales opportunities.
Generated quality referrals or sales leads.
Participated in onsite and webinar-based sales trainings and attended sales meetings.
Participated in continuing education classes.
Cultivated mutually beneficial client relationships and maintained communication via phone and email.
Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Create tours by engaging with owners and guest staying on property
Performed Check-in duties to existent owners and guest staying on property
Performed cold calling activities to create leads
Top sales performer with millions on sales
Timeshare Sales Representative
Bluegreen Resorts
02.2005 - 01.2009
Worked in day- line and in-house sales
Guided sales prospects on resort property tours and followed up with targeted sales presentations.
Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Improved customer service satisfaction by working with clients and assisting them on issues.
Winner of several awards for excellence in sales
performance
Top sales performance in all years worked
Education
Journalism- (Incomplete) - Journalism
Federal University of Paraiba
Campus I Lot - Cidade Universitaria- Pb- Brazil
01.1993
High School Diploma -
Colegio Central De Aulas
Joao Pessoa-Brasil
12.1991
Skills
Exceptional ability and expertise in communicating with customers from various backgrounds
Strong sales and negotiations skills
Million dollar producer in the timeshare industry,exceeded sales goals every year
Excellent persuasion skills
Analytical and problem solving skills
Advanced leadership skills
Creative and passionate
Improved customer service satisfaction by helping creating solutions to customer's issues