Christiane A. Porter

• Directed end-to-end operations of a transitional housing program serving 30+ veterans, driving stability, compliance, and measurable service outcomes
• Led, developed, and held accountable a multidisciplinary team of case managers and staff, elevating performance standards and operational consistency
• Spearheaded the design and implementation of scalable operational systems, transforming workflows and increasing organizational efficiency
• Architected and launched a centralized electronic internal auditing platform, strengthening compliance oversight, data integrity, and audit readiness
• Oversaw veteran intake, housing placement, and case management strategy, improving retention and successful program completion rates
• Drove process improvement initiatives that reduced documentation errors, enhanced reporting accuracy, and streamlined administrative operations
• Ensured strict adherence to regulatory requirements, funding guidelines, and organizational policies through proactive monitoring and system controls
• Partnered with executive leadership to align program strategy with organizational growth, compliance priorities, and long-term impact goals
• Served as a key operational leader, bridging frontline service delivery with executive decision-making and strategic planning

Accounting, Payroll & HR Management

• Managed payroll operations, including inputting employee hours, processing wage increases, and ensuring accurate compensation while maintaining compliance with tax regulations.
• Handled pre-payroll preparation, including requesting vendor checks, processing invoices, and managing AP/AR, budgeting, and financial reporting to support cost-saving initiatives.
• Led HR functions such as recruitment, onboarding, scheduling, and performance evaluations while developing and enforcing policies to enhance employee satisfaction and streamline workflows.

Executive Assistance & Personal Support

• Provided high-level executive support, managing complex calendars, correspondence, and strategic projects with precision and efficiency.
• Prepared and refined presentations, reports, and speeches for executive meetings, ensuring accuracy and professionalism.
• Anticipated executive needs, solved problems proactively, and maintained impeccable organization to enhance productivity.
• Provided key administrative support to senior management, ensuring compliance with regulatory requirements and maintaining robust property systems.
• Facilitated seamless communication between management, clients, and staff to promote efficient operations and strong professional relationships.

Portfolio & Property Management

• Oversaw property rentals, including advertising, lease negotiations, tenant relations, and financial performance tracking.
• Coordinated emergency maintenance and vendor services to uphold property standards and promptly address tenant needs.
• Managed renovations and property improvements to ensure optimal performance, compliance, and tenant satisfaction.

Office Operations & Project Management

• Streamlined office operations, supply management, and organizational processes to enhance overall efficiency.
• Led project management meetings, aligning operational priorities with strategic goals to drive business success.
• Oversaw the development of new residential complexes, managed construction processes, and successfully established thriving communities.
• Achieved 100% occupancy, strategically increased rental income, and reduced delinquency through proactive tenant management.
• Implemented process improvement initiatives and standardized documentation to enhance operational effectiveness

Skills and Certifications

• Administrative Support: Handled new file setup for subrogation and commercial claims.
• Client Interaction: Accepted payments, answered and transferred over 700 calls weekly, and managed detailed messages.
• Mail and Documentation Management: Processed certified mail, addressed postal notices for address changes and corrections.
• Research and Analysis: Conducted skip tracing to locate individuals and gather critical information.
• Legal Document Preparation: Drafted and completed letters, pleadings, complaints, and memorandums.
• Court Filings: Managed lawsuits and garnishments for General Sessions and Circuit Court cases in Tennessee.
• Notary Services: Commissioned Notary Public for the State of Tennessee; ensured compliance with legal standards.
• Dictation and Writing: Transcribed and prepared legal correspondence and case documents with attention to detail.
• Certifications: State of Tennessee Notary Public.
• Legal Expertise: Experience in subrogation, commercial claims, and court proceedings.
• Administrative Skills: Strong multitasking, organizational, and communication abilities.