Bibi Adams
3360 Condominium Association
Palm Beach,USA
1
Certification
19
years of professional experience
Strategic Operations Leader with over 15 years of experience in directing luxury hotels, resorts, and high-end condominiums. Expertise in managing multi-department organizations, multimillion-dollar budgets, and capital projects while ensuring regulatory compliance and enhancing guest experiences. Proven ability to collaborate with Boards and leadership teams to elevate operational performance and organizational culture while building high-performing teams and streamlining operations.
Work History
Director of Operations / Acting General Manager
1 Year 7 Months- Provide executive leadership for a luxury oceanfront condominium community while directing all operational departments and supporting the Board of Directors in strategic planning and long-term asset management.
- Direct Engineering, Maintenance, Security, Housekeeping, Administration, and Resident Services.
- Directed engineering, maintenance, security, housekeeping, administration, and resident services to ensure seamless operations.
- Present financial reports, operational updates, and strategic recommendations to the Board of Directors.
- Lead capital improvement projects from planning through completion while maintaining budget and project timelines.
- Led capital improvement projects from planning through completion, achieving project milestones within budget and timeline constraints.
- Negotiated vendor contracts to enhance service quality and manage operating expenses effectively.
- Ensure compliance with Florida condominium regulations, safety standards, and governing documents.
Director of Operations / Acting General Manager
3 Years- Career Progression
- Director of Rooms
- Director of Operations / Assistant General Manager
- Acting General Manager
- Selected Accomplishments
- Recruited to assist in the operational turnaround of a luxury beachfront resort.
- Promoted twice based on leadership performance and operational results.
- Improved guest satisfaction scores to approximately 95% through enhanced service standards, employee development, and operational accountability.
- Directed operations for front office, housekeeping, engineering, maintenance, spa operations, and guest services, enhancing overall operational efficiency.
- Oversaw guest room renovation projects, ensuring seamless guest service throughout process.
- Recruited, coached, and developed department leaders and frontline employees.
- Established performance standards and accountability systems, fostering improved cross-functional communication.
General Manager
3 Years- Oversaw hotel operations including guest services, reservations, financial administration, marketing, food service, and property improvements to enhance overall guest experience.
- Key Achievements
- Successfully guided operations through the COVID-19 pandemic while maintaining exceptional guest satisfaction.
- Maintained outstanding guest review scores of 9.7 on Expedia and 9.8 on Booking.com.
- Led renovation projects from contractor selection to final completion, ensuring timely delivery and alignment with brand standards.
- Transformed underutilized dining space into additional guest suite, significantly increasing revenue potential.
- Created an innovative European-style breakfast hamper program that became a permanent guest amenity.
Director of Housekeeping
1 Year- Reorganized housekeeping department of Five Diamond luxury hotel to enhance service delivery.
- Streamlined inter-departmental communication to enhance collaboration and operational efficiency.
- Improved inter-departmental communication and operational efficiency.
- Managed departmental budgets, linen programs, and staffing to ensure optimal performance.
- Oversaw daily hotel operations as Manager on Duty.
Director of Housekeeping
1 Year- Directed housekeeping operations for 256-suite hotel, ensuring high standards of cleanliness and guest satisfaction.
- Led hotel operations during Hurricane Irma, maintaining guest services and safety under emergency conditions.
- Selected for multiple Interstate Hotels Task Force assignments to improve operations at underperforming properties.
- Developed operational improvement plans that enhanced efficiency and were adopted by hotel leadership.
Executive Housekeeper
1 Year- Led the hotel opening leadership team.
- Led departmental startup, overseeing staffing, budgeting, and operational planning for efficient service delivery.
- Provided operational support to Hyatt properties during transitional phases.
Director of Housekeeping
8 Years- Opening Executive Housekeeper for a 180-room Hilton property.
- Managed departmental budgets, staffing, purchasing to ensure quality assurance standards were met.
- Managed departmental budgets, staffing, purchasing, and quality assurance.
- Introduced operational efficiencies in laundry operations, enhancing productivity and achieving cost reductions.
Education
Bachelor of Arts (B.A.) - Art
Skills
Director of Operations
Acting General Manager
Executive Operations Management
General Management
Luxury operations
Strategic Planning
Board Relations
Financial Performance
Contract negotiation
Vendor Negotiations
Compliance Management
Risk Management
Organizational Development
Staff Development
Employee Engagement
Performance Management
Experience improvement
Process Improvement
Operational Excellence
Property Management
Condominium Operations
Resort Management
Board Reporting
Operational Excellence
Certification
- CAM Certification (Community Association Manager)
- Property Management Certification
Timeline
Director of Operations / Acting General Manager
3360 Condominium Association
01.2025 - CurrentRead More
Director of Operations / Acting General Manager
Tideline Ocean Resort & Spa
01.2022 - 01.2025Read More
General Manager
Old Ivy Walk Historic Country Inn
01.2019 - 01.2022Read More
Director of Housekeeping
The Brazilian Court Hotel
01.2018 - 01.2019Read More
Director of Housekeeping
Sheraton Suites Fort Lauderdale at Cypress Creek
01.2017 - 01.2018Read More
Executive Housekeeper
Hyatt Place Boca Raton
01.2016 - 01.2017Read More
Director of Housekeeping
Hilton Garden Inn
01.2008 - 01.2016Read More
Paris France
Bachelor of Arts (B.A.) from Art
Read More
PROFESSIONAL STRENGTHS
An accomplished executive leader known for building strong teams, improving financial performance, enhancing guest and owner satisfaction, and delivering operational excellence across luxury hospitality and residential communities. Combines strategic leadership with a hands-on management style to successfully lead organizations through renovation, growth, and organizational change.