Christian Gauthier
Chief Executive Officer
Valdez,AK
Summary
Pragmatic professional brings 20 years of valuable expertise to forward company objectives. Versatile with background successfully executing diverse project tasks to meet deadlines. Highly skilled in communication and detailed documentation. Extremely proficient in monitoring the status and progress on multiple tasks concurrently; while achieving key milestones throughout the process; communicating necessary updates throughout. Self starter with a positive attitude, skilled at problem solving with superior organizational, forward thinking mindset and decision-making skills. Unmatched interpersonal communication. Adept at driving growth and improving overall operations. Skilled in financial management, contract procurement and team management. Ready for challenges and focused on meeting future demands.
Overview
29
29
years of professional experience
9
9
years of post-secondary education
Work History
Chief Operating Officer
Gauthier Inc.
Valdez, Alaska
09.2020 - Current
- Executive business strategist improving profitability, safety, and overall efficiency through strategic restructuring and process enhancement for multiple private and public sectors throughout Alaska; implementing risk management strategies, safeguarding company assets and minimizing potential liabilities.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering culture of continuous learning and development within the organization.
- Interviewed, supervised and trained all personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed and maintained mutually beneficial relationships with agencies and organizations across state.
- Collaborated with program teams, community organizations, peers and volunteers in execution of events and activities.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Generated revenue growth; effectively capitalized on industry growth.
- Established foundational processes for business operations.
- Created and monitored promotional approaches to increase sales and profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reconciled daily sales, returns and financial reports.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Defined and achieved project and overall organizational vision, strategies and tactics
- Evaluated product or service by analyzing and interpreting data and metrics.
- Negotiated and drafted contracts with business partners, clients and vendors.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Improved performance management by introducing policies and procedures for every task in each department to assist in training and developing and strengthening our future leaders.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Produced and distributed internal and external communications.
- Drafted and edited content for organizational publications, employee newsletters and community events.
- Managed internal, external and crisis communications
- Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources.
- Engaged in community outreach to support program mission.
- Responded to questions from customers and community members.
- Maintained clean, safe facilities with a positive attitude; always.
- Developed and implemented recommendations for service improvement.
Chief Operating Officer
Totem Inc
Valdez, AK
10.2015 - 09.2020
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed initial sales roadmaps and market strategies to promote successful brand relaunch.
- Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.
- Introduced new methods, practices and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Developed systems to track and log work issues.
- Assigned daily, weekly, monthly, quarterly and yearly goals/tasks to each departments.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Coordinated and dispersed impact pay, sourced grief debriefing counseling, relocation assistance, and employment opportunities available to any staff that was impacted by unexpected kitchen fire that destroyed our main structure in September of 2018.
- Refined organizational structure to consolidate, streamline and rebranding efforts of new business model.
- Negotiated and drafted contracts with business partners, state and federal agencies, clients and vendors.
- Led operational oversight and budgetary supervision.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Managed divisional marketing, advertising and new business development.
- Coordinated and implemented effective training, coaching and supervision to 100+ professionals to improve team success.
- Spearheaded multiple third-party contract negotiations to obtain favorable pricing and scheduling parameters.
- Motivated employees through special events, incentive programs and constructive feedback.
- Streamlined HR efficiencies, coordinated interviews, new hire orientations and provided complete onboarding for 100+ team members.
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret policies.
- Conserved time and improved workflows by handling special projects andemergency solutions.
General Manager of Operations
Courtyard Marriott/Choice Hotels
Chicago, IL
06.1995 - 09.2015
- Oversaw day-to-day operations of 295 room hotel with staff of 200+ employees.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Increased customer service ratings through personable service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed team communications and information for meetings.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Assisted with recruitment process by posting job ads, reviewing applications, scheduling interviews and drafting offer letters.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Mentored senior management and employees regarding company policies, procedures and workplace issues.
- Maintained human resources information system and kept employee files up to date and accurate.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Improved productivity while reducing staffing and operational costs.
Education
Adult First Aid/CPR/AED Certified
American Red Cross
Soldotna, AK 04.2022 - 04.2022
Certified Pilot Car Operator
ATSSA
Kenai, AK 12.2021 - 12.2021
CPO Certification
National Swimming Pool Foundation
Anchorage, AK 08.2020 - 08.2020
Transportation Worker Identification Credential
Transportation Security Administration
Valdez, AK 01.2020 - 01.2020
Certified Food Protection Manager
Alaska Charr
Anchorage, AK 05.2018 - 05.2018
RVT - Veterinary Technology
Purdue University - North Central
Westville, IN 08.2002 - 12.2004
BBA - Business Administration And Management
Indiana University Northwest
Gary, IN 08.1998 - 06.2001
High School Diploma -
Portage High School
Portage, IN 08.1994 - 01.1998
Skills
Executive Leadership
Compliance Management
Business Analysis
Corporate Communications
Financial Oversight
Process Improvement
Business Administration
Cross-Functional Collaboration
Operations Management
Risk Management
Attention to Detail
Interpersonal Communication
Timeline
Adult First Aid/CPR/AED Certified
American Red Cross
04.2022 - 04.2022
Certified Pilot Car Operator
ATSSA
12.2021 - 12.2021
Chief Operating Officer
Gauthier Inc.
09.2020 - Current
CPO Certification
National Swimming Pool Foundation
08.2020 - 08.2020
Transportation Worker Identification Credential
Transportation Security Administration
01.2020 - 01.2020
Certified Food Protection Manager
Alaska Charr
05.2018 - 05.2018
Chief Operating Officer
Totem Inc
10.2015 - 09.2020
RVT - Veterinary Technology
Purdue University - North Central
08.2002 - 12.2004
BBA - Business Administration And Management
Indiana University Northwest
08.1998 - 06.2001
General Manager of Operations
Courtyard Marriott/Choice Hotels
06.1995 - 09.2015
High School Diploma -
Portage High School
08.1994 - 01.1998
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