Christianita Day
Ontario,CA
Summary
Professional hospitality expert with proven track record in ensuring accurate financial records and exceptional guest satisfaction. Skilled in front desk operations, bookkeeping, and resolving guest inquiries efficiently. Strong team player with focus on collaboration and adaptability, ensuring smooth night operations. Reliable in maintaining compliance with hotel policies and delivering consistent results.
Overview
21
21
years of professional experience
Work History
Program Manager
Sevita Health
03.2023 - Current
- Managed and supervised administrative and daily program operations that serving Individuals with intellectual disabilities.
- Developed strategic service plans, setting clear objectives and achievable milestones for the Individuals we serve.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Night Auditor
Quality Inn Ontario Airport
04.2022 - 01.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Night Auditor
Best Western Ontario Airport
06.2004 - 04.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Education
Bachelor of Arts - Social Sciences
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Decision-making
- MS office applications
Languages
Indonesian
Native or Bilingual
Timeline
Program Manager - Sevita Health
03.2023 - Current
Night Auditor - Quality Inn Ontario Airport
04.2022 - 01.2024
Night Auditor - Best Western Ontario Airport
06.2004 - 04.2022
Gajah Mada University - Bachelor of Arts, Social Sciences
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