Christian J. Granato
Camillus,NY
Summary
Proven leader in customer service and sales at Delta Sonic Car Wash, adept in effective complaint resolution and software competency. Excelled in fostering client relationships, achieving high satisfaction rates, and leading teams to exceed benchmarks. Skilled in analytical problem-solving and maintaining professionalism under pressure, consistently delivering results and driving customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Detail Customer Advisor/Sales
Delta Sonic Car Wash
08.2024 - Current
- Facilitated smooth transactions for customers by accurately processing orders and payments.
- Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Documented customer interactions in internal database to maintain complete customer service history.
Senior Crew Leader
Delta Sonic Car Wash
11.2021 - 07.2024
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Increased client satisfaction by maintaining open lines of communication and addressing concerns promptly.
- Earned recognition as a top-performing Senior Crew Leader due to consistently meeting or exceeding established benchmarks.
- Managed inventory effectively, reducing waste and optimizing stock availability for customer needs.
Counter Server
Moe's Southwest Grille
10.2023 - 03.2024
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
Education
High School Diploma -
West Genesee High School
5201 W Genesee St, Camillus, NY 1303106-2023
Skills
- Effective Complaint Resolution
- Software Competency
- Engaged Learning
- Cross-Functional Teamwork
- Analytical Problem-Solving
- Detail-Oriented Approach
Certification
OCM BOCES Culinary Arts Certification - 2023
Timeline
Detail Customer Advisor/Sales
Delta Sonic Car Wash
08.2024 - Current
Counter Server
Moe's Southwest Grille
10.2023 - 03.2024
Senior Crew Leader
Delta Sonic Car Wash
11.2021 - 07.2024
OCM BOCES Culinary Arts Certification - 2023
High School Diploma -
West Genesee High School
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