Jeanette Louise Lehman Voss
Levittown,PA
Summary
Dynamic customer service professional with a proven track record at Wawa, excelling in effective complaint resolution and financial processing. Skilled in analytical problem-solving and cultivating strong partnerships, I enhance customer satisfaction and drive sales through exceptional communication and organizational proficiency. Committed to achieving results in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service Sales Assistant
Wawa
Croydon, PA
02.2023 - 04.2023
- Provided customer support through effective communication and problem-solving techniques.
- Assisted in sales transactions by accurately processing payments and handling returns.
- Maintained product knowledge to address customer inquiries and recommend suitable items.
- Collaborated with team members to enhance customer service delivery and satisfaction.
Pharmacy Technician
CVS Pharmacy
Feasterville, PA
12.2022 - 02.2023
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels and organized stock for efficient retrieval.
- Interacted with patients to provide medication information and guidance.
- Utilized pharmacy management software to process prescriptions effectively.
- Adhered to safety protocols and regulatory guidelines during operations.
Front Desk Night Auditor
Courtyard by Marriott
Tampa, FL
04.2021 - 11.2022
- Reconciled daily financial transactions and maintained accurate records for audit purposes.
- Ensured compliance with hotel policies and procedures during nightly operations.
- Managed guest check-ins and check-outs, providing exceptional customer service.
- Assisted in preparing financial reports, highlighting discrepancies for management review.
- Managed front desk operations and guest check-ins during overnight shifts.
- Processed nightly reports, ensuring accuracy of financial transactions and billing records.
Ticket Seller
Florida Aquarium
Tampa, FL
02.2014 - 08.2015
- Managed ticket sales operations, ensuring efficient processing and customer satisfaction.
- Assisted customers with inquiries, providing knowledgeable support on event details and pricing options.
- Processed ticket sales efficiently using point-of-sale systems.
- Assisted customers with inquiries regarding showtimes and seating availability.
- Managed cash handling procedures to ensure accurate financial transactions.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
Sales Associate
Coldwater Creek
Tampa, FL
02.2012 - 08.2013
- Assisted customers in product selection, ensuring a positive shopping experience.
- Maintained up-to-date knowledge of product features and promotions to enhance customer engagement.
- Organized merchandise displays to maximize visibility and attract customer interest.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - Cyber Security
Hillsborough Community College
Tampa, FL10-2015
No Degree - Computer Programming
Devy University
Tampa, FL08-2010
High School Diploma -
Joe E. Newsome High School
Lithia, FL05-2007
Skills
- Engaged learning
- Organizational proficiency
- Technical documentation
- Effective complaint resolution
- Financial processing expertise
- Understanding social dynamics
- Analytical problem-solving
- Prioritization and scheduling
- Achievement-focused
- Analytical reasoning
- Collaborative decision-making
- Cultivating strong partnerships
- Courteous phone handling
- Effective team collaboration
- Proficient in handling multiple priorities
Timeline
Customer Service Sales Assistant
Wawa
02.2023 - 04.2023
Pharmacy Technician
CVS Pharmacy
12.2022 - 02.2023
Front Desk Night Auditor
Courtyard by Marriott
04.2021 - 11.2022
Ticket Seller
Florida Aquarium
02.2014 - 08.2015
Sales Associate
Coldwater Creek
02.2012 - 08.2013
No Degree - Cyber Security
Hillsborough Community College
No Degree - Computer Programming
Devy University
High School Diploma -
Joe E. Newsome High School