Christian J Reyes
Naples,FL
Summary
customer service, sales, and business operations. Proven ability to support leadership teams, streamline processes, and contribute to effective decision-making. Skilled in coordinating daily business functions, fostering client relationships, and driving team performance. Eager to bring organizational and communication strengths to a Management Assistant role to support strategic goals and enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
Plumber Foreman
Alltect Plumbing
04.2024 - Current
- Reduced project completion time through effective delegation of tasks and efficient resource utilization.
- Optimized material usage by accurately estimating project requirements, thereby reducing waste and associated costs.
- Ensured compliance with safety regulations and guidelines, resulting in a significantly reduced number of accidents on the job site.
- Achieved high customer satisfaction ratings with prompt resolution of issues and proactive communication.
- Increased project profitability through careful monitoring of expenses, labor hours, and material usage while maintaining high-quality standards.
- Proactively identified potential issues during project planning stages through thorough assessment of blueprints, minimizing delays due to unforeseen complications.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Management Assistant
Enterprise Holdings
08.2022 - 04.2024
- Ranked first in customer service and sales matrix for four consecutive months.
- Performed in the top 5 for customer service within the initial month.
- Maintained exceptional rankings in sales and customer satisfaction within first half-year timeline.
- Earned recognition for exceptional performance in sales and customer service training.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
- Acquired business and management skills through various resources to update proficiency.
- Acted on training and mentoring opportunities to set team members up for success.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Developed key customer relationships to increase sales.
Administrative Assistant
Anas Little Angels
12.2021 - 07.2022
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Gave one-on-one attention to children while maintaining overall
- focus on entire group
- Applied play-based strategies to provide diverse approaches to
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Maintained tidy environment to comply with cleanliness and sanitation standards
- Consulted with parents to build and maintain positive support
- networks and support conunuing educauon strategies
- Encouraged use of technology to support student learning.
- Executed record filing system to improve document organization and
- management.
- Developed strategies to streamline and improve office procedures
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
Omni Interactions
10.2020 - 12.2020
- Answered live online chats to give quick answers and solve problems faster
Troubleshot and resolved online ordering issues and concerns to
promote seamless ordering process for customers
Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases
Assisted clients with product questions to facilitate online ordering process
Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
Retained high level of knowledge of company's products and services to deliver information on complementary olferings and
increase cross-selling
• Updated information and details of calls and inquiries in customer
service database for tuture reterence - Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Mentored new employees on procedures and policies to maximize team performance.
Teller Associate
Wells Fargo & Company
08.2019 - 08.2020
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Opened new accounts and served existing customers based on individual financial needs.
- Processed sales transactions to prevent long customer wait times.
- Researched account information regarding loans and deposits.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified and reported suspicious behavior to security personnel as appropriate.
Supervisor
CVS Healthcare
09.2018 - 06.2019
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Coached staff members to develop long-term career goals.
Cashier Team Lead
Burger King
10.2016 - 08.2018
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Trained new team members in cash register operation, stock procedures and customer services.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Education
Bachelor of Science - Business Management
Florida Gulf Coast University
Fort Myers, FL05.2022
High School Diploma -
Golden Gate High School
Naples, FL05.2017
Skills
- Staff Training
- Strategic Planning
- Business Development
- Operations Support
- Sales Techniques
- Bilingual Fluent In Spanish
- Financial Administration
- Staff Management
- Employee Mentoring
- Staff Development
- Negotiation
- Business Administration
- Marketing
- Forecasting Skills
- Sales Development
- Reliable and Punctual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Plumber Foreman
Alltect Plumbing
04.2024 - Current
Management Assistant
Enterprise Holdings
08.2022 - 04.2024
Administrative Assistant
Anas Little Angels
12.2021 - 07.2022
Customer Service Representative
Omni Interactions
10.2020 - 12.2020
Teller Associate
Wells Fargo & Company
08.2019 - 08.2020
Supervisor
CVS Healthcare
09.2018 - 06.2019
Cashier Team Lead
Burger King
10.2016 - 08.2018
Bachelor of Science - Business Management
Florida Gulf Coast University
High School Diploma -
Golden Gate High School
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