Christian J.G. Popp
St. Cloud
Summary
Dynamic leader with a proven track record at MINT Software Systems, driving strategic development and enhancing customer experience. Expert in digital innovation and process optimization, achieving 35% growth in recurring revenue. Renowned public speaker with strong cultural awareness, fostering collaboration across teams to elevate performance and client satisfaction.
Overview
21
21
years of professional experience
Work History
Chief Strategy Officer
MINT Software Systems
01.2024 - Current
- - Spearheaded strategic alignment across product, sales, and service teams to foster a customer-first culture and improve Net Promoter Score (NPS).
- - Introduced dual leadership in product development (technical + operational), enabling customer-driven innovation and record RFP win rates.
- - Led Customer Experience Taskforce and restructured internal processes to accelerate service and enhance client satisfaction.
- - Produced training video library to supplement documentation, resulting in 25% faster support ticket resolution.
- - Achieved 35% growth in recurring revenue from 2019 to 2021.
- - Acted as internal coach to improve communication, leadership development, and customer advocacy.
Co-Founder & Partner
OneTeam Consulting
01.2015 - Current
- - Lead consulting projects on Human Factors, Risk Management, and Safety Culture for airlines and aviation organizations globally.
- - Public speaker on topics including Human Factors, Safety, Decision-Making, Human-Machine Interface, and the impact of Artificial Intelligence on the workplace.
- - Featured speaker and panelist at international aviation forums including WATS (World Aviation Training Summit), EATS (European Airline Training Symposium), Human Factors Conferences, and Flight Safety Foundation events.
- - Speaker and workshop leader on “One Team Cockpit” (Cranfield University) and “Human-Machine Interface” topics.
- - Member of the Institute for Human Factors (Germany).
Chief Customer Officer
MINT Software Systems
12.2018 - 01.2024
- - Spearheaded strategic alignment across product, sales, and service teams to foster a customer-first culture and improve Net Promoter Score (NPS).
- - Introduced dual leadership in product development (technical + operational), enabling customer-driven innovation and record RFP win rates.
- - Led Customer Experience Taskforce and restructured internal processes to accelerate service and enhance client satisfaction.
- - Produced training video library to supplement documentation, resulting in 25% faster support ticket resolution.
- - Achieved 35% growth in recurring revenue from 2019 to 2021.
- - Acted as internal coach to improve communication, leadership development, and customer advocacy.
Manager, Flight Safety Systems
JetBlue Airways
01.2016 - 01.2018
- - Oversaw implementation of Safety Management System (SMS), facilitated ASAP reporting, and led safety root cause analysis.
- - Served as airline representative at major aviation safety forums; promoted Just Culture and human factors education.
- - Redesigned recurrent pilot training to improve decision-making under risk.
Manager, Flight Training Services
JetBlue Airways
01.2012 - 01.2016
- - Directed JetBlue’s College of Flight operations, budgeting, and instructor staffing.
- - Increased CQT throughput by 16% and optimized scheduling to raise training efficiency by 9%.
- - Supported contract negotiations as SME for Flight Training.
- - Grew Business Partner Training revenue to $28M since 2010.
Flight Instructor & AQP Manual SME (E190)
JetBlue Airways
01.2008 - 01.2011
- - Conducted E190 simulator training and ensured AQPM/FOTM compliance.
- - Promoted best practices for operational performance and curriculum design.
Flight Operations Manager / Assistant Chief Pilot
Atlas Air Worldwide Holdings
01.2006 - 01.2008
- - Led FAA approvals, electronic document conversion, and beta testing of flight software.
- - Delivered over $25M in savings through fuel conservation, EFB implementation, and ROI-driven avionics upgrades.
- - Managed cost-benefit analysis and project delivery for new PCD/AIMS interface and fleet modernization.
Base Chief Pilot
Chautauqua Airlines (Republic Airways Holdings)
01.2005 - 01.2006
- - Oversaw flight ops and pilot administration at Orlando base; led interviews and pilot recruitment.
- - Unified operations manuals across Republic carriers and developed qualification SOPs for CASS.
- - Improved technical screening with redesigned question banks.
Education
Doctor of Business Administration (DBA) -
Walden University
01.2016
Lean Six Sigma & Project Management Certificate -
Villanova University
01.2009
MBA -
Andrew Jackson University
01.2005
B.S. - Professional Aeronautics
Embry-Riddle Aeronautical University
01.2000
Skills
- Strategic development
- Digital innovation
- Product strategy and SaaS
- Leadership in training and operations
- Cultural awareness and human factors
- Safety in aviation
- Compliance with regulations
- Optimization of processes
- Customer experience enhancement
- Management of programs
- Engagement with C-suite executives
- Effective public speaking
AVIATION EXPERIENCE
- JetBlue Airways – A320 Captain (Prior E190 Captain/FO) | 2009–Present
- Chautauqua Airlines – Base Chief Pilot | 2005–2006
- Polar Air Cargo – First Officer, B747-200/-400 | 2004–2005
- Shuttle America – Captain & Line Check Airman, SAAB 340 | 2002–2004
- Airborne Express – First Officer, DC-9 | 1999–2002
- Northwest Airlink – First Officer, SAAB 340 | 1996–1999
Languages
German
Native/ Bilingual
Timeline
Chief Strategy Officer
MINT Software Systems
01.2024 - Current
Chief Customer Officer
MINT Software Systems
12.2018 - 01.2024
Manager, Flight Safety Systems
JetBlue Airways
01.2016 - 01.2018
Co-Founder & Partner
OneTeam Consulting
01.2015 - Current
Manager, Flight Training Services
JetBlue Airways
01.2012 - 01.2016
Flight Instructor & AQP Manual SME (E190)
JetBlue Airways
01.2008 - 01.2011
Flight Operations Manager / Assistant Chief Pilot
Atlas Air Worldwide Holdings
01.2006 - 01.2008
Base Chief Pilot
Chautauqua Airlines (Republic Airways Holdings)
01.2005 - 01.2006
Doctor of Business Administration (DBA) -
Walden University
Lean Six Sigma & Project Management Certificate -
Villanova University
MBA -
Andrew Jackson University
B.S. - Professional Aeronautics
Embry-Riddle Aeronautical University
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