Christian Medrano
Quincy,MA
Summary
Customer Service Representative with a track record of success in fast-paced sales and account management environments. Strong presentation and communication skills utilized to meet diverse customer needs effectively. Solid administrative experience combined with a self-motivated approach to drive results.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Service Specialist
Home Depot
Quincy, MA
09.2025 - Current
- Facilitated communication with customers in English and Spanish, assisting 50-75 individuals daily.
- Resolved inquiries and complaints through various channels to maintain customer satisfaction.
- Provided technical support via telephone, email, and chat to address user needs.
- Managed returns and exchanges according to company policies, ensuring compliance.
- Processed transactions accurately using point-of-sale systems to minimize errors.
- Collaborated with team members to improve service efficiency and response time.
- Trained new staff on customer service protocols and tools to enhance team performance.
- Conducted research on customer inquiries utilizing internal systems for effective resolutions.
Fiber Optics Technician
Optimum
Sayreville, New Jersey
02.2024 - 08.2025
- Performed installation, termination, splicing, and testing of fiber optic cables in various properties.
- Conducted routine maintenance on fiber optic networks to ensure reliability and performance.
- Troubleshot connectivity issues within fiber installations to minimize disruptions effectively.
- Executed installations and service calls 20-25% faster than average, optimizing operational efficiency.
- Inspected and tested fiber optics equipment to verify optimal performance.
- Collaborated with team members to facilitate efficient project completion.
- Reduced wait times and improved service standards, enhancing customer satisfaction significantly.
Associate
Walmart
Howell, New Jersey
07.2022 - 02.2024
- Facilitated store operations by assisting customers and managing inventory efficiently.
- Maintained organized environment to enhance customer experience and operational flow.
- Demonstrated strong customer service and teamwork skills in daily tasks.
- Coordinated with team members to ensure seamless workflow during peak hours.
- Processed transactions accurately at cash register in fast-paced setting.
- Supported team collaboration to improve overall operational effectiveness.
- Ensured high standards of organization for optimal inventory management.
- Delivered consistent service excellence while assisting diverse clientele.
Shift Leader/Manager
Target
Brick, New Jersey
11.2021 - 07.2022
- Streamlined daily operations by overseeing 5-6 employees to enhance process efficiency.
- Increased customer satisfaction through reduced wait times and elevated service standards.
- Supervised team members during shifts to ensure seamless operational flow.
- Monitored sales performance and adjusted strategies to achieve targets.
- Enforced safety protocols, maintaining a secure shopping environment.
- Resolved conflicts between employees and customers efficiently.
Mobility Device Technician
Silvercare Custom
Jackson, New Jersey
08.2019 - 11.2021
- Provided technical repairs and adjustments to custom wheelchairs.
- Delivered quality customer service, ensuring timely and reliable support for users.
- Wheelchairs
Shift Leader
Dunkin' Donuts
Brick, New Jersey
09.2016 - 09.2017
- Ensured minimal wait times, enhancing guest experience through exceptional customer service.
- Coordinated staff schedules for optimal peak hour coverage.
- Monitored inventory levels, assisting in timely supply orders.
- Resolved customer inquiries and complaints swiftly to ensure satisfaction.
- Trained new employees on shift operations effectively.
- Verified cash drawer accuracy during opening and closing shifts.
Education
Associates - Applied Sciences: Business Administration
Ivy Tech Community College
Fort Wayne, Indiana07.2019
GED - Ocean County, New Jersey
Ocean County College
Ocean County, New Jersey06.2016
Skills
- Microsoft Office/Google Workspace
- Data entry
- Problem solving
- Decision-making
- Reliability
- Professional demeanor
- Assembly
- Computer building
- Effective communication
- Attention to detail
- Client-facing roles
- Strong communication
- Time management
- Fiber optic cable installation
Language
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bilingual Customer Service Specialist
Home Depot
09.2025 - Current
Fiber Optics Technician
Optimum
02.2024 - 08.2025
Associate
Walmart
07.2022 - 02.2024
Shift Leader/Manager
Target
11.2021 - 07.2022
Mobility Device Technician
Silvercare Custom
08.2019 - 11.2021
Shift Leader
Dunkin' Donuts
09.2016 - 09.2017
Associates - Applied Sciences: Business Administration
Ivy Tech Community College
GED - Ocean County, New Jersey
Ocean County College