Andres Valencia
Customer Service Specialist
New Rochelle,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated customer service specialist with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Bilingual Customer Service Specialist
DICK'S Sporting Goods
9 2019 - Current
- Solved 100+ customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers over the phone and in person to build rapport and loyalty.
Sales Representative Team Leader
Verizon
09.2017 - 08.2019
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Utilized data analysis tools to monitor sales metrics and make informed decisions on strategy adjustments when needed.
- Collaborated with cross-functional teams for streamlined communication and better understanding of client needs.
Camp Counselor (Summer Camp)
New Rochelle Parks & Recreation
06.2017 - 09.2018
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Worked with children of varying age, interest, skill, and developmental levels.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
Education
Bachelor of Arts - Computer Science
SUNY At Purchase College
New Rochelle, NY 05.2016 - 05.2020
Skills
Sales
Customer Service (4 years)
Microsoft Outlook
Data entry
Data analysis skills
Microsoft Office
Analysis skills
Organizational skills
Bilingual
Teamwork and Collaboration
Problem-Solving
Goal-Oriented
Certification
CCA Data Analyst, 12/01/23, Present
Languages
Spanish
English
Data Analysis Certification
IBM data analysis certification since December 2023
Timeline
Sales Representative Team Leader
Verizon
09.2017 - 08.2019
Camp Counselor (Summer Camp)
New Rochelle Parks & Recreation
06.2017 - 09.2018
Bachelor of Arts - Computer Science
SUNY At Purchase College
05.2016 - 05.2020
Bilingual Customer Service Specialist
DICK'S Sporting Goods
9 2019 - Current