Christianna Berkley
Ocala,FL
Summary
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in deescalating difficult phone calls and have knowledge in support of desktop applications.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Safety and Security Officer
Youth Opportunity Center
Ocala, FL
08.2023 - Current
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at YOI facilities
- Monitored youths behavior to ensure compliance with facility regulations and procedures.
- Provided support and assistance to fellow coworkers during emergency situations.
- Enforced disciplinary action when appropriate according to established guidelines.
- Escorted youth from one area of the detention center to another safely and securely.
- Served breakfast and night snack in a timely manner while enforcing mealtime regulations for youth.
- Participated in training sessions designed to improve job performance or learn new techniques.
Support Operator
The Villages Health
The Villages, FL
07.2022 - 08.2023
- Provided technical support to customers over the phone, email and chat.
- Ensured customer satisfaction by providing timely resolutions for all queries.
- Answered incoming calls promptly and courteously.
- Verified customer accounts by obtaining additional information as needed.
- Routed calls to appropriate personnel or departments.
- Created new customer accounts in the database system.
- Escalated customer complaints or issues to supervisor when necessary.
- Entered notes into the database for each call received.
- Researched and resolved customer complaints quickly and efficiently.
- Utilized problem-solving techniques to resolve complex customer inquiries.
- Maintained a professional attitude while handling difficult situations.
- Communicated effectively with customers both verbally and in writing.
Education
Associate of Science - Occupational Studies
Wood-tobe' Coburn School
Manhattan, NY04-2009
Skills
- Leadership
- Time Management
- Detailed Oriented
- Written,verbal and electronic communication and skills
- Checking eligibility and insurance
- Multitasking
- Showing Confidence, respect and determination
- Scheduling appointments
- Working with at risk youth
- Conveying ideas effectively
Certification
- HIPPA Certified
- Adept in Medical Coding and Billing
- Eperienced in E-Clinical Work, Microsoft Office Suite(i.e; Word, Excel and PowerPoint
- HIPPA and OSHA Certified
Timeline
Safety and Security Officer
Youth Opportunity Center
08.2023 - Current
Support Operator
The Villages Health
07.2022 - 08.2023
Associate of Science - Occupational Studies
Wood-tobe' Coburn School
- HIPPA Certified
- Adept in Medical Coding and Billing
- Eperienced in E-Clinical Work, Microsoft Office Suite(i.e; Word, Excel and PowerPoint
- HIPPA and OSHA Certified
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