Christianna Libero
West Haven, ,Ct
Summary
To obtain a rewarding and challenging position that utilizes my professional skills. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Skilled Baker with exceptional knowledge of baking times, methods, temperatures and flavors. Well-versed in proper function and maintenance of bakery utensils and equipment. Knowledgeable specializing in team leadership and strategic planning.
Overview
22
22
years of professional experience
Work History
Cashier, CDH, Service Desk, Gas Clerk, Bakery
Stop N Shop
Trumball, CT
05.2001 - 02.2022
- worked in different stores (trumball, devon, milford, shelton, north haven, new haven, amity, west haven, seymour, ansonia, waterbury & orange(before it closed down) & stratford & bridgeport
- Cake decorating
- kronos
- Doing HHO inventory and ordering then into Lead Clerk
- Customer Service
- gas attendent
- service desk
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Completed inventory counts and ordered merchandise.
- Maintained cash drawer of $100's or more per shift.
- Collected and authorized payments of guests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes.
- Helped customers complete purchases, locate items and join reward programs.
- Performed both opening and closing gas station checklist procedures.
- Arranged product displays and sales signs according to merchandising standards.
- Maintained and recorded gas station fuel levels.
- SERVE SAFE certificate# 21627102
- Self Scanner Customer Assistance: Audits, cancel orders, purging, and observing transactions of 6 registers
- CDH/Leadership:
- Supervising the cashier and bagger team
- Cash management including: cash sweeps, and rain checks
- Loss Prevention: security and audits
- File Maintenance:
- Inventory and general merchandising
- Cashier:
- Maintaining a cash drawer with multiple tenders including credit cards, EBT cards, WIC, coupons and assisting customers with their purchases at check out
- Offer solutions and resolutions that will benefit the customer and the client’s growth, resulting in focusing on monthly goals and commitments
- Professional Cake Decorating and Bakery/Leadership
- Planning and Prepping
- Prepack and labeling
- Custom ordered decorated cakes and kits for clients
- Baking bread, cookies and other bakery prepacked goods
- Running Department
- Writing Schedules
- Shrink Trax
- KLT and Donations
- Learning Excel
- Sanitation
Customer Service
Flextronics, 373 Universal Drive
North Haven, CT
03.2011 - 08.2011
- Focusing on customer service with individuals from greeting to finalizing the transacting, ensuring that the customer is satisfied with the service they had received in the store today
- Answering phones and assisting customers with questions on equipment and technical issues
- Fixing Androids
- Technical:
- Working with the technical department of Verizon Wireless service department, troubleshooting mobile phones and devices, providing resolutions and enhanced solutions for customers
- Efficient troubleshooting phones with the following operating systems: Android, RIM, Windows and Verizon Wireless basic phones
Chef
Tea With Tracy
Oxford, CT
02.2022 - Current
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
Education
High School Diploma - Art and Photography
Foran High School
Skills
- Self-Motivated
- Teambuilding
- Decision-Making
- Active Listening
Flexible and Adaptable
- Excellent Communication
- Dependable and Responsible
- Good Telephone Etiquette
- cake decorating
Timeline
Chef
Tea With Tracy
02.2022 - Current
Customer Service
Flextronics, 373 Universal Drive
03.2011 - 08.2011
Cashier, CDH, Service Desk, Gas Clerk, Bakery
Stop N Shop
05.2001 - 02.2022
High School Diploma - Art and Photography
Foran High School