Donna Marshall
Dover Plains,NY
Summary
Highly competent Service Desk Supervisor with solid background in service management, including managing helpdesk teams and maintaining service level agreements. Skilled in dealing with complex technical issues, improving operational efficiency and leading high-performance teams. Proven track record of enhancing customer satisfaction through effective problem resolution and continuous improvement strategies. Known for strong leadership abilities, strategic planning skills and commitment to service excellence.
Overview
9
9
years of professional experience
Work History
Assistant CDH/Cash Office/Service Desk Supervisor
Stop and Shop Supermarket
Newburgh, New York
02.2018 - Current
Cross-trained cashiers on frontend, service desk, and cash office operations to ensure seamless service delivery.
Ft assistant produce manager
Stop and Shop Supermarket
Newburgh, New York
02.2018 - Current
Cooler coding everything.Making sure department is full and fresh. Culling the department. Placing orders. Putting deliveries away.
Online Pickup and Delivery Associate
Stop and Shop Supermarket
Newburgh, New York
02.2018 - Current
Making sure the orders are correct and accurate.Shopping for customers' orders.Taken orders out to cars. Filing paperwork for the day is in order. And resolving customer issues.
- Picked online grocery orders for Stop & Shop pickup customers.
- Verified item accuracy using handheld devices and order lists.
- Selected fresh products and checked quality before packing.
Ft floral manager
Stop and Shop Supermarket
Newburgh, New York
02.2018 - Current
- Managed Stop & Shop floral department schedules, deliveries, and daily store coverage.
- Ordered fresh flowers and supplies through supermarket inventory systems.
- Arranged bouquets, gift baskets, and seasonal displays for grocery customers.
Education
Monroe Woodbury Hs
Central Valley, NYSkills
- POS systems
- Cash office
- Western Union
- Lotto transactions
Timeline
Assistant CDH/Cash Office/Service Desk Supervisor
Stop and Shop Supermarket
02.2018 - Current
Ft assistant produce manager
Stop and Shop Supermarket
02.2018 - Current
Online Pickup and Delivery Associate
Stop and Shop Supermarket
02.2018 - Current
Ft floral manager
Stop and Shop Supermarket
02.2018 - Current
Monroe Woodbury Hs