Christianna Robinson

• Perform phlebotomies and collect blood from donors according to LifeSouth Standard Operating Procedure.
• Collect Blood using automated instruments (once trained).
• Register donors for blood collection in the LifeSouth computer System.
• Determine donor eligibility based on the results of the donor interview and physical process.
• Accurately identify donors in every step of the donation process.
• Assist in recruitment .
• Tele-recruitment and rescheduling of donors.
• Convert donors to automated technology (apheresis)when appropriate.
• Provide the highest level of Customer Service to both internal and external customers.

• Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance,Medicaid, and Cash Assistance.
• Learning numerous state and federal programs regulations, through intensive training prior to full case assignment and then ongoing reliance on regulations.
• Instructing clients in completion of various forms,and reviewing the applications and forms submitted for completeness and accuracy.

• Answering inbound calls from customers having problems with their smartphones and computers. Problems range from simple passwords resets to more complex issues where you will utilize your excellent problem-solving skills.
• Greet customers in courteous,friendly,and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns;demonstrate empathy while maximizing opportunity to build rapport with the customers.
• Clarify customer requirements; probe for understanding.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance- troubleshoot basic and routine customers issues that are technical in nature; including hardware, software, networking, or other designated client products.

Responsible for tracking FedEx Express and Ground packages, recording packages to stay at designated facilities as requested by the customer and providing professional customer service.

Promptly answer inbound telephone calls from customers and transfer calls out to the appropriate personnel including customer advocate,trace agent, and International Customer Service Representative