Christian Scott Van Sickle
Austin,TX
Summary
Department Supervisor with 10+ years’ experience in workforce management. Leading team members in both Big Box Retail and Call Center environments with experiences in Inventory Management, Retail Sales, Loss Prevention, Call Center KPI's and Workforce Management.
Overview
12
12
years of professional experience
Work History
Solar Advisor Department Supervisor
SunPower Solar Corporation.
Austin , TX
2019.12 - Current
- Workforce management in call center environment
- Leading team size of 10-14 agents
- Overall department headcount of up to 125 agents
- Specialized in solar technology leads generation and appointment setting across the United States
- Analyzing daily reports within Salesforce CRM, Microsoft Excel, Qliksense, etc
- RingDNA Telephony solution experience
- Weekly coaching and call reviews with agents to enforce proper execution of metrics and customer satisfaction
- Annual performance reviews to guide towards career goals
- Experience working with both internal Full-Time Employees and contractors from various agencies
- Proficient interview skills to replace candidates from work attrition or positional moves to maintain adequate headcount
- Department 2023 revenue over $35 million from appointments set.
Solar Advisor
SunPower Solar Corporation
Austin , TX
2018.05 - 2019.12
- Lead generation and appointment setting position in call center environment
- Proficient in Salesforce CRM, and other Microsoft applications including word and excel
- Warm leads calling with 100-200 dials a day target metric
- 35 appointments target metric weekly, generating up to $10, 500 in revenue weekly
- Worked on special projects in seasonality due to customer sentiment and lead generation volume.
Flooring and Decor Department Supervisor
The Home Depot.
Austin , TX
2018.01 - 2018.03
- Managed team of 5-6 associates
- Resolve customer complaints regarding sales and service
- Managed Specialty associates that processed sales and installations for customer homes in the range of various flooring materials, kitchen remodels, special order blinds and renovations
- Closed sales and installs generated over $750,00 annually.
Key Holder Manager
The Home Depot
Austin , TX
2013.01 - 2018.03
- Assisted Store managers and Assistant managers by being a key holder
- Opened and closed stores on designated shifts
- Morning cash count to open store and cash audit to close store
- Security checks and audits with Assets Protection manager
- Resolved customer service escalations at store level
- Hazmat and ERT certifications completed.
Customer Service Department Supervisor
The Home Depot.
Austin , TX
2017.01 - 2017.12
- Managed a team of 8-10 associates
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints to resolution
- Complete contract forms, prepare change of address records, or issue service discontinuance orders in operational system
- Managed Book and Inventory reports to ensure minimal profit loss and sales order completion status
- Coordinated special orders with all specialty departments and contractor customers generating multi-million dollar revenue across multiple departments.
Garden Department Supervisor
The Home Depot.
Austin , TX
2016.01 - 2016.12
- Leading a team of 12-15 associates
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Working with multiple service vendors to strategize sales goals based on seasonal needs
- Merchandise and inventory specialist executing mapping from corporate strategies
- Managed department with revenue of over $1.5 Million Annually.
Freight Department Supervisor
The Home Depot.
Austin , TX
2013.03 - 2015.12
- Leading a team of 6-8 in freight and inventory rotation
- Working within operating systems to resolve inventory discrepancies and accurate profit loss balance sheets
- Daily freight truck unloads and operational expense reports data input
- Forklift and other heavy equipment certified
- Trainer certified at district level.
Education
High School Diploma -
Westwood High School
Austin, TX2007-05
Skills
- Team Leadership
- Salesforce CRM
- Microsoft Applications
- Data Analysis
- Conflict Resolution
- Decision-Making
- Performance Management
- Customer Service
- Inventory Management
- Quality Assurance
Timeline
Solar Advisor Department Supervisor
SunPower Solar Corporation.
2019.12 - Current
Solar Advisor
SunPower Solar Corporation
2018.05 - 2019.12
Flooring and Decor Department Supervisor
The Home Depot.
2018.01 - 2018.03
Customer Service Department Supervisor
The Home Depot.
2017.01 - 2017.12
Garden Department Supervisor
The Home Depot.
2016.01 - 2016.12
Freight Department Supervisor
The Home Depot.
2013.03 - 2015.12
Key Holder Manager
The Home Depot
2013.01 - 2018.03
High School Diploma -
Westwood High School
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