Christie Tillman Agee

Served as primary point of contact for client inquiries, issues, and service requests, ensuring timely and effective communication.

Managed tickets end-to-end, overseeing initial triage, coordinating with internal teams, and ensuring timely closure.

Documented client-reported issues clearly and completely to facilitate efficient resolution.

-Performed initial validation and troubleshooting to support efficient issue resolution

-Utilized working knowledge of eligibility, claims processing, rejections, and remittance workflows

-Develops and maintains doctor/hygienist schedule to meet practice goals.

-Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.

-Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.

-Educate and consult patients discussing treatment needs and presenting treatment plans.

-Increased new patient growth by supporting marketing and promotional programs, including recall cards, continuing care calls, referral letters and gifts, and managing referrals.

-Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.

-Responsible for billing dental insurance, posting payments, and claim estimations.

-Balance income and charges daily and prepare deposits.

-Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary.

-Responsible for insurance verification and accurate communications to staff and patients regarding the insurance coverage.

-Coordinates and processes payments from insurance carriers and troubleshoots any issues related to these payments.

-Ensures coordination of benefits is accurate and considered as part of the financial planning.

-Liaised between insurance carriers, staff and patients to resolve concerns and foster positive relationships.

-Completed all insurance-related duties timely and accurately to enhance patient relations and support financial success for the practice.