CHRISTIE ANDERSON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Co-Owner
Fulton Meat Market
2017.09 - Current
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Introduced cutting-edge technology solutions to modernize business operations while improving overall efficiency levels.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified business development challenges and customer concerns for proactive resolution.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
Senior Customer Service Advocate
OPTUMRX
2023.03 - Current
- Consistently met or exceeded performance metrics, demonstrating a commitment to excellence in all tasks undertaken.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced customer complaints through timely resolution of issues and proactive identification of potential problems.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Advocate
UnitedHealth Group/OptumRx
2022.03 - Current
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
Business Development
Wagner Chemists
2021.08 - 2022.03
- Provided excellent customer service by promptly addressing inquiries from existing clients or potential customers on various channels such as phone calls or emails.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Collaborated with team members to help expand marketing channels.
- Contributed to mock-ups, email campaigns, and social media content.
- Measured and reported results of marketing initiatives.
- Helped with planning and hosting of marketing events.
Certified Pharmacy Technician
Wagner Pharmacy
2019.06 - 2021.08
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Certified Pharmacy Technician
Wal-Mart Stores Inc
2011.01 - 2019.01
- Proficiently and precisely gather patient data and enter data into the pharmacy system consistently with a cordial disposition and following HIPAA confidentiality for the best patient experience
- Reviewed and verified customer information and insurance provider information.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Sales Associate
Wal-Mart Stores Inc
2000.01 - 2011.01
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
High School Diploma -
Clinton High School
Clinton, Iowa01.1992
Skills
- Professional telephone demeanor
- Written Communication
- Brand representation
- Quality Assurance Controls
- Customer Data Confidentiality
- Conflict Management
- Problem-solving abilities
- Staff education and training
- Problem Resolution
- Multitasking Abilities
- Organizational Skills
- Computer Skills
Timeline
Senior Customer Service Advocate
OPTUMRX
2023.03 - Current
Customer Service Advocate
UnitedHealth Group/OptumRx
2022.03 - Current
Business Development
Wagner Chemists
2021.08 - 2022.03
Certified Pharmacy Technician
Wagner Pharmacy
2019.06 - 2021.08
Co-Owner
Fulton Meat Market
2017.09 - Current
Certified Pharmacy Technician
Wal-Mart Stores Inc
2011.01 - 2019.01
Sales Associate
Wal-Mart Stores Inc
2000.01 - 2011.01
High School Diploma -
Clinton High School
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