Christie Coles
Augusta,AR
Summary
Experienced Registered Nurse and Case Manager with a strong background in patient assessment, care coordination, and electronic health records. Skilled in medication administration, clinical documentation, and patient education to support safe, compassionate care and better outcomes.
Overview
7
7
years of professional experience
Work History
Registered Nurse Case Manager
ARcare
Augusta, AR
06.2026 - Current
- Coordinated patient-centered care plans for ARcare patients with chronic conditions
- Collaborated with ARcare providers on referrals, follow-up care, and treatment needs to streamline care coordination and improve patient outcomes
- Monitored patient progress through regular follow-up appointments and assessments to ensure continuity of care and timely interventions.
- Reviewed patient charts in electronic medical records for care management needs
- Educated patients on medications, care instructions, and preventive health services to enhance adherence and health outcomes
- Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
- Collaborated with physicians on patient medications, medical needs and performance.
- Utilized critical thinking skills when assessing new information or changes in a patient's condition.
Clinic Registered Nurse
ARcare
Augusta, Arkansas
07.2025 - 05.2026
- Administer injections, immunizations, and prescribed medications per provider orders.
- Provided direct patient care, such as administering medications, monitoring vital signs, and providing wound care.
- Assess vital signs and document findings in electronic health records.
- Performed nursing assessments, including physical examinations and patient histories.
- Educate patients on treatment plans, medications, and follow-up care.
- Provided patient education regarding medications, treatments and lifestyle modifications.
- Educated patients on disease prevention and health promotion topics.
- Cared for clinic patients by administering medications and treatments for various conditions.
- Triage patient concerns and route calls to appropriate staff in ARcare clinic settings to ensure timely responses.
- Support chronic care visits with screenings and health history reviews.
- Coordinate referrals, appointments, and care plans with clinic providers.
- Communicated effectively with staff, patients, and families to address healthcare needs and clarify treatment options.
- Communicate with ARcare staff to support smooth daily clinic flow.
- Used critical thinking skills to identify potential problems or safety issues related to patient care.
- Ordered laboratory tests according to physician directives.
- Participated in quality improvement initiatives to enhance patient care outcomes and operational efficiency.
- Collaborated with physicians to develop individualized patient plans of care.
- Responded promptly to inquiries from patients and their families regarding healthcare services.
- Observed, recorded and reported patients' conditions and reactions to drugs and treatments.
- Implemented infection control procedures according to established guidelines.
- Assessed emergency situations and provided appropriate interventions according to established protocols.
- Collected blood samples using phlebotomy best practices and labeled specimens for testing.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Prepare exam rooms and maintain clean, organized clinical workspaces.
- Recorded medical information in an electronic medical records system.
- Served as a resource for other nurses seeking guidance related to best practices for delivering high quality patient care.
Hospice Registered Nurse Case Manager
Gentiva Hospice
Forrest City, Arkansas
05.2025 - 07.2025
- Coordinated hospice plan of care with Gentiva Hospice interdisciplinary team
- Assessed patient symptoms and updated comfort-focused nursing interventions
- Assessed patients' physical and psychological needs, developed individualized care plans, and monitored progress in meeting goals.
- Monitored medication regimens to ensure safe administration of medications in accordance with physician orders and nursing standards of practice.
- Educated families on medications, hospice services, and home care support to empower informed decision-making.
- Communicated patient changes to physicians and Gentiva Hospice care teams to ensure timely adjustments to care plans.
- Managed admissions, recertifications, and ongoing case management tasks
- Supported caregivers with pain control, safety, and end-of-life guidance
- Collaborated with social workers, aides, and chaplains on patient needs
- Documented nursing visits, assessments, and care plans in hospice records
- Ensured timely completion of all required documentation including admission paperwork, discharge summary.
- Performed initial assessments of new patients to determine hospice eligibility.
- Acted as a liaison between the patient, family members and hospice staff, physicians regarding treatment options or prognosis updates.
- Identified medical equipment and supplies needed by patient; arranged for delivery and setup.
- Provided emotional support to families during difficult times through active listening, fostering trust and comfort.
- Developed effective communication strategies with families to provide support throughout the course of illness.
- Maintained accurate records of patient assessments, treatments, medications, and other relevant information within the electronic medical record system.
- Responded promptly to emergent situations involving hospice patients and provided crisis intervention when needed.
- Conducted regular visits with assigned patients in their home setting or at long-term care facilities to assess health status changes.
- Provided guidance on managing symptoms related to terminal illnesses such as pain control techniques or nutrition counseling.
- Listened to patients and loved ones, offering emotional support, and kindness to help with end-of-life transition.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Provided detailed information about care and medications to patients and caregivers regarding care and medications to patients and caregivers in comprehensible terminology.
Registered Nurse, NICU
Unity Health - White County Medical Center
Searcy, Arkansas
04.2024 - 05.2025
- Assessed newborns for breathing, feeding, and temperature stability
- Monitored infant vital signs and responded to clinical changes
- Administered medications and IV therapies per physician orders
- Identified high-risk situations for complications in NICU patients to implement timely interventions
- Collaborated with physicians, respiratory therapists, and NICU care teams
- Responded swiftly to emergency situations in the unit, ensuring prompt and effective patient care
- Maintained infection control and safety standards in NICU patient areas
- Provided education and support to families with newborns requiring intensive care.
- Educated families on infant care, feeding techniques, and discharge planning to support successful transitions home
Registered Nurse, Labor and Delivery
Unity Health - White County Medical Center
Searcy, Arkansas
01.2023 - 08.2024
- Assisted physicians and midwives during vaginal births and cesarean deliveries in Labor and Delivery.
- Responded to obstetric emergencies with calm communication and fast clinical support.
- Advocated for patients' needs and preferences, ensuring personalized care during labor and delivery.
- Administered medications and IV therapies following maternal care orders and hospital protocols.
- Documented assessments, interventions, and birth details in electronic medical records.
- Monitored fetal heart rate patterns using electronic fetal monitoring equipment.
- Maintained a safe environment for both mother, baby before, during and after labor, delivery.
- Consulted with physicians and other members of the care team to identify and assist with complications.
- Educated patients on labor process expectations, fostering understanding and providing emotional support throughout labor.
- Provided compassionate support to families throughout labor, delivery, and immediate newborn bonding, enhancing their emotional experience.
- Provided postpartum care for new mothers, including assessments, education and counseling.
- Discharged mothers and babies after patiently guiding parents through at-home care and follow-up medical care.
- Briefed next-shift nurses thoroughly on condition, status, and needs of mother and newborn.
- Prepared and sanitized delivery rooms and instruments and prepared patients physically and emotionally for delivery.
- Initiated breastfeeding techniques to support the mother and family member.
- Evaluated the patient's response to treatments administered by adjusting dosages accordingly.
- Observed strict safety measures, including checking medication dosages before administering to patients.
Patient Care Technician
Unity Health - White County Medical Center
Searcy, Arkansas
06.2019 - 01.2023
- Measured vital signs and reported changes to clinical staff during patient care rounds.
- Monitored patient safety, responded to call lights, and supported fall prevention efforts.
- Provided direct patient care and assistance to healthcare team members.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Observed changes in the patient's conditions and reported any abnormalities to the RN on duty.
- Performed delegated basic patient care services supporting nursing functions and assisting with activities of daily living.
- Transported patients safely between rooms, testing areas, and treatment departments.
- Collected specimens and prepared samples for laboratory processing on hospital units.
- Performed EKGs and documented results for physicians' review and care planning.
- Conducted regular safety rounds to identify and mitigate potential hazards, ensuring a safe environment for patients.
- Communicated patient needs clearly to nurses, therapists, and support teams throughout shifts.
- Stocked supplies and maintained clean patient areas to enhance comfort and safety for patients across Unity Healthcare settings.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Education
Associate of Applied Science - Nursing
University of Arkansas Community College
Batesville, AR12-2022
Bachelor of Science - Nursing
Arkansas State University
Jonesboro, AR09-2026
Skills
- Care coordination
- Care plan development
- Patient assessment
- Medication administration
- Electronic health records
- Clinical documentation management
- Patient education
Timeline
Registered Nurse Case Manager
ARcare
06.2026 - Current
Clinic Registered Nurse
ARcare
07.2025 - 05.2026
Hospice Registered Nurse Case Manager
Gentiva Hospice
05.2025 - 07.2025
Registered Nurse, NICU
Unity Health - White County Medical Center
04.2024 - 05.2025
Registered Nurse, Labor and Delivery
Unity Health - White County Medical Center
01.2023 - 08.2024
Patient Care Technician
Unity Health - White County Medical Center
06.2019 - 01.2023
Associate of Applied Science - Nursing
University of Arkansas Community College
Bachelor of Science - Nursing
Arkansas State University