Christie Defilippo
Hopwood,PA
Summary
Adept at managing high-pressure situations, I enhanced customer satisfaction and team efficiency at Braddocks Inn through exceptional multitasking and strong collaboration skills. My proactive approach in greeting guests and resolving complaints, coupled with a keen attention to detail, significantly contributed to a positive dining experience, demonstrating both my hard skill in service prioritization and soft skill in relationship management.
Overview
10
10
years of professional experience
Work History
Waitress
Braddocks Inn
11.2020 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress
Maywood Grill
04.2015 - 03.2020
- Checked guests' identification before serving alcoholic beverages.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Diploma -
Bethlehem Center
Fredericktown, PASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Handling complaints
- Service prioritization
- Memory retention
- Complex Problem-solving
- Complaint resolution
- Active listening
- Time management
- Relationship management
- Reliability and punctuality
- Verbal and written communication
- Guest relations
- Physical stamina
- Stress management
Timeline
Waitress
Braddocks Inn
11.2020 - Current
Waitress
Maywood Grill
04.2015 - 03.2020
Diploma -
Bethlehem Center
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