Christie Defilippo
Hopwood,PA
Summary
Adept at managing high-pressure situations, I enhanced customer satisfaction and team efficiency at Braddocks Inn through exceptional multitasking and strong collaboration skills. My proactive approach in greeting guests and resolving complaints, coupled with a keen attention to detail, significantly contributed to a positive dining experience, demonstrating both my hard skill in service prioritization and soft skill in relationship management.
Overview
10
10
years of professional experience
Work History
Waitress
Braddocks Inn
Farmington Pa
11.2020 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress
Maywood Grill
Chalk Hill Pa
04.2015 - 03.2020
- Checked guests' identification before serving alcoholic beverages.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Diploma -
Bethlehem Center
Fredericktown, PASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Handling complaints
- Service prioritization
- Memory retention
- Complex Problem-solving
- Complaint resolution
- Active listening
- Time management
- Relationship management
- Reliability and punctuality
- Verbal and written communication
- Guest relations
- Physical stamina
- Stress management
Timeline
Waitress
Braddocks Inn
11.2020 - Current
Waitress
Maywood Grill
04.2015 - 03.2020
Diploma -
Bethlehem Center