Christie Dempster
Blackstone,VA
Summary
Detail-oriented individual with over 16 years of experience in customer service and operational support. Expertise in OS&D tasks, freight tracking, appointment scheduling, and task prioritization. Aiming to enhance organizational reliability and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Supplemental Office
FedEx Freight
Colonial Heights, Virginia
10.2009 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests with freight tracking and appointment and pick-up scheduling.
- Executed OS&D and customer service duties with accuracy and efficiency, enhancing operational reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Arts - General Studies
Prince Georges Community College
Largo,MD05-1992
Skills
- Customer relationship management
- Freight tracking
- Operational efficiency
- Schedule management
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
- Organizational skills
- Customer service
Timeline
Supplemental Office
FedEx Freight
10.2009 - Current
Associate of Arts - General Studies
Prince Georges Community College