Christie Dixon
Canton,MI
Summary
With a proven track record at Marriott - The Dearborn Inn, I excel in event planning and networking, ensuring seamless coordination and exceptional guest experiences. My expertise in banquet event orders and strong organizational skills have consistently enhanced event success, demonstrating a commitment to excellence and innovative problem-solving.
Overview
27
27
years of professional experience
Work History
Convention Services Manager
Remington Hotels
Ann Arbor, MI
02.2023 - Current
- Developed and maintained positive relationships with clients, vendors and other departments.
- Supervised the setup of meeting rooms, banquet functions, audio-visual equipment and registration areas for conventions.
- Managed the day-to-day operations of convention services in accordance with hotel standards.
- Coordinated and monitored all convention services staff to ensure quality service.
- Ensured that all guests received prompt, efficient and courteous service.
- Provided leadership in problem solving related to customer service issues.
- Assisted with the preparation of event orders and contracts for conventions and events as needed.
- Collaborated with other departments to guarantee seamless events from beginning to end.
- Reviewed billing statements prior to submission to client or accounting department.
- Resolved any complaints or issues raised by customers during events promptly and professionally.
- Planned menus according to customer specifications while adhering to budget guidelines.
- Listened actively and responded quickly to client needs to handle associated challenges.
- Facilitated smooth and successful communication between client, hotel departments and external resources to meet expectations for exceptional guest experiences.
Senior Event Manager
Marriott - The Dearborn Inn, A Marriott Hotel
Dearborn, MI
01.2012 - 01.2023
- Planned and coordinated all event logistics, including seating arrangements, catering, audio and visual equipment, décor, and entertainment.
- Oversaw the setup of events to ensure that all elements were in place according to plan.
- Resolved any issues or problems that arose during the course of an event.
- Coordinated transportation needs of guests attending the event.
- Maintained relationships with existing clients by providing ongoing customer service.
- Created menu proposals for corporate events and fundraisers
- Handled revenue forecasting for events
- Coordinated florists, photographers and musicians arrival set up times
- Processed Marriott Bonvoy points
- Ensured billing accuracy and conducted bill reviews with guests
- Assisted rooms coordinator with managing room blocks, billing, special requests and reservation links
- Assisted banquet staff with set up of weddings
- Coordinated formal pre-cons and post-event meetings as required to review and communicate guests' needs and feedback.
- Assisted with menu tastings for weddings
- Worked on upselling products and services throughout event process
Event Manager
Marriott - The Dearborn Inn, A Marriott Hotel
Dearborn , MI
10.2003 - 01.2012
- Worked closely with couples to meet wedding goals maintain deadlines and resolve complaints or service issues
- Coordinated processional orders and rehearsals for wedding ceremonies
- Coordinated menu tastings
- Oversaw all aspects of event production from conception through completion.
- Provided support to attendees before, during, and after the event as needed.
- Executed Event Orders, Group Resumes and Cover Sheets
- Assisted guests with audio visual needs
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Monitored event budgets to ensure accuracy and efficiency in spending.
Event Assistant
Marriott - The Dearborn Inn
Dearborn, MI
06.2002 - 10.2003
- Assisted event managers with executing event orders
- Filtered calls
- Assisted guests with providing room block information.
- Assisted in training new administrative assistants.
- Assisted in coordinating rehearsals and ceremonies with event managers
- Organized event materials such as signage and confirming wedding cake orders
- Ran reports for event managers as needed
Sales Administration Assistant
Marriott - The Dearborn Inn, A Marriott Hotel
Dearborn, MI
01.1998 - 06.2002
- Provided administrative support to sales team members, including scheduling meetings and maintaining records.
- Maintained customer relationships through email correspondence and phone calls.
- Responded to customer inquiries
- Assisted sales managers with typing and sending contracts
- Filing
- Processed payments and deposits from customers
Front Desk Agent
Marriott - The Dearborn Inn, A Marriott Hotel
Dearborn, MI
06.1997 - 01.1998
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with luggage handling for incoming guests.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
Education
Bachelor of Science - Hospitality Management
Eastern Michigan University
Ypsilanti, MI04-1997
Skills
- Banquet event orders
- Event planning
- Networking and relationship building
- Creative thinking
- Strong organizational skills
- Multitasking
- Event coordination
- Wedding trends proficiency
- Staff training
Custom
Skills
Proficient in Consolidated Inventory (CI), Property Management System (PMS), LightSpeed and MARSHA
Timeline
Convention Services Manager
Remington Hotels
02.2023 - Current
Senior Event Manager
Marriott - The Dearborn Inn, A Marriott Hotel
01.2012 - 01.2023
Event Manager
Marriott - The Dearborn Inn, A Marriott Hotel
10.2003 - 01.2012
Event Assistant
Marriott - The Dearborn Inn
06.2002 - 10.2003
Sales Administration Assistant
Marriott - The Dearborn Inn, A Marriott Hotel
01.1998 - 06.2002
Front Desk Agent
Marriott - The Dearborn Inn, A Marriott Hotel
06.1997 - 01.1998
Bachelor of Science - Hospitality Management
Eastern Michigan University
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