Albert Mancilla
Cedar Hill,TX
Summary
First- Gen effective student committed to learning, developing skills and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
7
7
years of professional experience
Work History
Night Auditor
Remington Hotels
12.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Collaborated with management to implement new policies and procedures, boosting overall operational effectiveness.
Tom Thumb
Albertsons Market
10.2023 - 12.2023
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Promoted healthy eating habits among customers by offering recipe suggestions and nutritional information for various produce items.
Security Supervisor
House Of Blues Dallas
09.2021 - 12.2023
- Increased repeat business from satisfied clients by delivering exceptional customer service and tailor-made event solutions.
- Managed staff scheduling, hiring, and training to ensure high level of service quality at all times.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Evaluated customer feedback on regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
Cherry Picker Operator
Amazon
09.2020 - 09.2021
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
- Continuously updated knowledge of warehouse layout, enabling quick navigation and reduced time spent locating products.
- Participated in continuous improvement projects aimed at streamlining workflows and improving overall operational efficiency.
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Delivery Driver
Pizza Hut
06.2020 - 05.2021
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with restaurant staff to streamline order processes and improve overall efficiency during busy periods.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Delivered packages to customer doorsteps and business offices.
Produce Clerk
Fiesta Market
06.2017 - 08.2021
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Educated customers about nutritional benefits of various fruits and vegetables, promoting healthy eating habits within community.
- Developed thorough understanding of produce department operations by attending industry workshops and staying informed on best practices, enhancing overall effectiveness in role.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
Education
Associate of Science - Computer Information's Technology
Dallas College
Dallas, TX05.2024
Skills
- Customer Service
- Bilingual English and Spanish
- Data entry proficiency
- Email Analytics
- Teamwork and Collaboration
- Independent/ Self- Reliant
- Team Player
Timeline
Night Auditor
Remington Hotels
12.2023 - Current
Tom Thumb
Albertsons Market
10.2023 - 12.2023
Security Supervisor
House Of Blues Dallas
09.2021 - 12.2023
Cherry Picker Operator
Amazon
09.2020 - 09.2021
Delivery Driver
Pizza Hut
06.2020 - 05.2021
Produce Clerk
Fiesta Market
06.2017 - 08.2021
Associate of Science - Computer Information's Technology
Dallas College
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