Christie Fox
Mooresville,NC
Summary
Experienced pharmacist with a strong focus on patient care and medication management. Proven track record in optimizing workflows and enhancing team communication to deliver exceptional patient experiences.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacist
Publix
Mooresville, NC
05.2023 - Current
- Dispensed medications accurately, ensuring compliance with safety protocols and regulations.
- Conducted patient consultations to provide medication information and address health concerns.
- Collaborated with healthcare professionals to optimize patient care and medication management.
- Maintained meticulous inventory control of pharmaceuticals, minimizing waste and enhancing efficiency.
- Administered wide range of immunizations in alignment with individual needs.
- Collaborated with multiple pharmacy team members to optimize operations and deliver outstanding patient care experiences.
- Supervised and coached team of pharmacy technicians and trainees.
System Administrator
Curo Health Services
Mooresville, NC
07.2022 - 05.2023
- Administered web applications and portals for users.
- Was the point of contact for support tickets.
- Attended weekly meetings with vendors for ticket status, projects and updates.
- Developed training documents and programs for users.
- Worked with leadership and users to understand, evaluate and suggest improvements to our systems.
Medicaid Hospice Billing Specialist
Curo Health Services
Mooresville, NC
10.2019 - 07.2022
- Processed and reviewed billing statements for accuracy and compliance with company policies.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Fostered strong relationships with insurance representatives to facilitate efficient resolution of billing issues.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
Pharmacy Manager
Harris Teeter Pharmacy
Mooresville, NC
05.2008 - 05.2019
- Directed pharmacy operations to ensure compliance with regulations and optimal workflow.
- Mentored and trained staff on pharmaceutical best practices and customer service excellence.
- Implemented inventory management systems to enhance stock accuracy and reduce waste.
- Collaborated with healthcare providers to optimize medication therapies for patient outcomes.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
Pharmacist
Bi-Lo Pharmacy
Huntersville, NC
12.2003 - 05.2008
Pharmacist
Stop and Shop Supermarkets
Pembroke, MA
05.2002 - 12.2003
Analyst
State Street
Boston, MA
04.2000 - 05.2002
Pharmacist
Walgreens
Arlington, MA
07.1999 - 04.2000
Pharmacy Intern
Saint Elizabeth Hospital
Brighton, MA
05.1997 - 05.1999
Education
Bachelor's of Pharmacy - Pharmacy
Massachusetts College of Pharmacy And Health Sciences
Boston, MA05.1999
Skills
- Customer service and communication skills
- Medication dispensing
- Supervising technicians
- Vaccination administration
- Drug inventory management
Certification
- Licensed Pharmacist - 1999 to present
- Basic Life Support Certification
Timeline
Pharmacist
Publix
05.2023 - Current
System Administrator
Curo Health Services
07.2022 - 05.2023
Medicaid Hospice Billing Specialist
Curo Health Services
10.2019 - 07.2022
Pharmacy Manager
Harris Teeter Pharmacy
05.2008 - 05.2019
Pharmacist
Bi-Lo Pharmacy
12.2003 - 05.2008
Pharmacist
Stop and Shop Supermarkets
05.2002 - 12.2003
Analyst
State Street
04.2000 - 05.2002
Pharmacist
Walgreens
07.1999 - 04.2000
Pharmacy Intern
Saint Elizabeth Hospital
05.1997 - 05.1999
Bachelor's of Pharmacy - Pharmacy
Massachusetts College of Pharmacy And Health Sciences