Christie Gassler
Milford,PA
Summary
Accomplished Supply Chain Inventory Manager with a proven track record at Weiler Abrasives, optimizing inventory levels and enhancing supply chain performance through strategic initiatives and data analytics. Skilled in KPI tracking and project management, I excel in fostering customer relationships and driving business process improvements. My approach combines analytical prowess with a commitment to service excellence, significantly improving operational efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Supply Chain Inventory Manager
Weiler Abrasives
03.2021 - Current
- Reduced inventory by 9% in 8 months, while increasing service levels by 3% compared to prior year
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Created KPI tracking reports using Power BI to generate reports for supply chain performance.
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Identified appropriate stocking levels throughout 3PL network based on sales forecasts and demand to quickly and efficiently service customers.
- Provided technical support for troubleshooting analytics and reporting issues.
Supply Chain Business Analyst
KDC One
03.2020 - 03.2021
- Reduced excess purchase orders by 11.8% units and 9% inventory value utilizing MRP analysis
- Improved service level by 10% using root-cause analysis and process improvement
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Generated standard and custom reports to provide insights into business performance.
Customer Relations Manager
KDC One
06.2018 - 03.2020
- Developed and implemented standards for staff to provide consistent service to customers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed customer accounts, responding to inquiries and resolving customer service issues
IT Business Relationship Manager
KDC One
09.2016 - 06.2018
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Oversaw development and implementation of improvements to support network operations.
- Developed project management roadmap to define project objectives, timelines and milestones.
Customer Relations Representative
KDC One
01.2013 - 09.2016
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Trained new personnel regarding company operations, policies and services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Bachelor of Science - Business Management And Administration
Mount Saint Mary College
Newburgh, NY05.2003
Skills
- Inventory Optimization
- Supply Chain Management
- Cost-benefit analysis
- KPI Tracking
- Business process improvement
- Project Management
- Demand forecasting
- Customer Relationship Management
Timeline
Supply Chain Inventory Manager
Weiler Abrasives
03.2021 - Current
Supply Chain Business Analyst
KDC One
03.2020 - 03.2021
Customer Relations Manager
KDC One
06.2018 - 03.2020
IT Business Relationship Manager
KDC One
09.2016 - 06.2018
Customer Relations Representative
KDC One
01.2013 - 09.2016
Bachelor of Science - Business Management And Administration
Mount Saint Mary College
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