Christie Graham
Summary
Results-driven Access Control Professional with over 5 years of experience in providing top-notch administrative support, ensuring compliance with security protocols, and maintaining confidentiality. Demonstrated success in coordinating operations, leading teams, and implementing process improvements to drive efficiency and enhance customer satisfaction. Adept at leveraging strong organizational skills and attention to detail to effectively manage access control systems and mitigate risks. Proven ability to adapt quickly to changing environments and deliver exceptional results in high-pressure situations.
Overview
21
21
years of professional experience
Work History
Access Control Officer
Omniplex Security
08.2016 - Current
- Manage access control systems, ensuring accurate and up-to-date information on personnel, visitors, and contractors
- Verify security clearances for personnel, visitors, and contractors, ensuring compliance with government and DOD regulations
- Issue, track, and manage badges for personnel, visitors, and contractors, maintaining accurate records and ensuring protocols
- Conduct regular audits to ensure compliance with security regulations and report any security incidents or breaches to management
- Collaborate with the security team to develop and implement new security protocols and procedures
- Provide excellent customer service to personnel, visitors, and contractors, responding to inquiries and resolving issues in a timely and professional manner
- Utilize expertise in access control systems to troubleshoot technical issues and provide technical support to users
Mail Processing Clerk
USPS
11.2014 - 12.2015
- Coordinated mail processing operations, ensuring timely and accurate delivery of mail and packages to correct destinations
- Monitored and evaluated team performance, providing guidance and support to ensure efficient and effective mail processing operations
- Developed and implemented quality control initiatives to improve mail processing accuracy and efficiency, resulting in improved customer satisfaction
- Served as a liaison between management and team members, providing guidance and support to ensure compliance with postal regulations and procedures
- Identified and resolved operational issues, developing and implementing solutions to improve mail processing efficiency and accuracy
- Collaborated with other departments, such as customer service and logistics, to ensure seamless mail processing operations and excellent customer service
Management and Program Analyst
Federal Bureau of Investigation (FBI)
06.2004 - 01.2008
- Coordinated Counterterrorism Division's operational and administrative matters, ensuring efficient and effective operations
- Drafted and edited congressional responses, talking points, and correspondence, utilizing expertise in writing and communication
- Analyzed intelligence information and prepared responses to congressional inquiries, providing accurate and timely information
- Collaborated with FBI personnel to develop and implement new policies and procedures
- Provided administrative support to FBI management, including preparing reports, scheduling meetings, and maintaining records
- Conducted research and analysis on various programs and initiatives, providing recommendations for improvement
- Assisted in the development and implementation of performance metrics and evaluation tools
- Maintained confidentiality and handled sensitive information in accordance with FBI regulations
Education
Business Administration -
Prince George's Community College (PGCC)
Largo, MD05.2001
Skills
- Access Control Administration
- Security Clearance Verification
- Badge Administration
- Microsoft Office Suite (Word, Excel, Access, Outlook)
- Excellent Communication and Interpersonal Skills
- Time Management and Organization
- Analytical and Problem-Solving Skills
- Customer Service and Relations
- Incident reporting
- Surveillance monitoring
Security Clearance
Secret
Timeline
Access Control Officer
Omniplex Security
08.2016 - Current
Mail Processing Clerk
USPS
11.2014 - 12.2015
Management and Program Analyst
Federal Bureau of Investigation (FBI)
06.2004 - 01.2008
Business Administration -
Prince George's Community College (PGCC)
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