Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Processor
Clayton Homes
Jackson, TN
01.2024 - 08.2024
Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Collected and submitted all necessary documents to lenders to get the customers deal to close as quickly as possible.
Informed customers of any necessary permits or surveys required for property.
Completed and submitted appraisal packs to lenders.
Completed and submitted site visits to contractors.
Dialysis Technician
Dialysis Clinic Inc.
Jackson, TN
05.2022 - 06.2023
Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Cleaned and connected fistulas, grafts and catheters to prevent infection.
Maintained a clean and safe environment through diligent adherence to infection control protocols.
Set-up equipment for dialysis and primed dialyzer in preparation for use.
Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
Started and ended reverse osmosis water systems and completed water quality monitoring tests.
Medical Receptionist
Madison Family Practice
Jackson, TN
10.2020 - 05.2022
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Ordered all office supplies as needed.
Case Manager
Balance Medical and Rehab
Milan, TN
01.2019 - 10.2020
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Verified patient insurance and demographics.
Collected copays, deductibles, and payments on accounts.
Schedule and confirm appointments.
Assistant Store Manager
Save A Lot
Paris, TN
05.2018 - 10.2018
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Medical Receptionist
Lexington Family Practice
Lexington, TN
02.2013 - 03.2018
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Maintain rural health reimbursement report.
Credential new providers.
Adhered to strict HIPAA guidelines to protect patient privacy.