Christie Lostracco
Brazoria,Texas
Summary
I am seeking a new career opportunity, which will allow me to utilize my skills, and challenge me both professionally and personally. I am extremely motivated to give my best and grow within the company. I bring a strong work ethic and exceptional attention to detail. I am a professional in processing with strong analytical and organizational skills. Known for team collaboration, adaptability, and delivering consistent results. Adept at data management, documentation, and reporting. I am reliable and flexible in meeting changing needs and priorities.
Overview
24
24
years of professional experience
Work History
Wholesale Lending Processor
TDECU
Sugar Land, TX
02.2014 - 02.2025
- Reduced errors with attention to detail and thorough review of documentation for completeness and accuracy.
- Transferred data from various documents and reports to necessary systems.
- Maintained accurate records and reports ensured timely completion of all necessary assignments and job duties.
- Efficiently managed workload and prioritized tasks maintaining organization even during high volume periods.
- Aided creating, writing and implementation of formal procedures for various processing error tracking and resolution.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently and productivity.
- Received and reviewed incoming documents from dealer clients
- Assisted and supported team members as needed, contributing to overall team success and fostering a positive work environment.
- Communicated effectively with coworkers, management, other departments and outside clients.
- Managed daily, weekly, monthly, and quarterly reports. Compiled data from these reports for use for various tracking and analysis for trends, issues and needs to line of business as needed.
Financial Services Representative
TDECU
Angleton, TX
06.2009 - 02.2014
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of regulations, trends, and best practices to provide informed advice to customers and team members.
- Provided personalized customer service and addressed individual concerns promptly.
- Collaborated with coworkers to achieve targeted goals and improve overall branch success.
- Worked closely with other departments to provide seamless service delivery for complex customer requests.
- Reviewed credit applications accurately by analyzing applicants financial history, income stability, and repayment capability.
- Assisted customers in navigating multiple financial situations, offering solutions that met their unique needs.
- Identified opportunities to cross-sell products, resulting in increased revenue for the Credit Union.
Teller Services
TDECU
Angleton, TX
05.2003 - 06.2009
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates and resolved issues promptly and professionally.
- Educated customers on use of banking website and mobile apps.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits, balanced drawers daily, identified discrepancies and took corrective actions as needed and implemented effective cash handling practices.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained up-to-date knowledge of credit union products, services, promotions, policies, regulations to better assist customers with their financial needs.
Assistant Store Manager
Buc-ee's
Brazoria, TX
01.2001 - 01.2004
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of regulations, trends, and best practices to provide informed advice to customers and team members.
- Provided personalized customer service and addressed individual concerns promptly.
- Collaborated with coworkers to achieve targeted goals and improve overall branch success.
- Worked closely with other departments to provide seamless service delivery for complex customer requests.
- Reviewed credit applications accurately by analyzing applicants financial history, income stability, and repayment capability.
- Assisted customers in navigating multiple financial situations, offering solutions that met their unique needs.
- Identified opportunities to cross-sell products, resulting in increased revenue for the Credit Union.
Education
EMT Intermediate Certification - Emergency Medical Technician
Sweeny Community Hospital EMS Education
Sweeny, TX05.2001
High School Diploma -
Columbia High School
West Columbia, Tx06.2000
Skills
- Attention to detail
- Self-motivated
- Responsible
- Strong interpersonal communication skills both written and verbally
- Teamwork and collaboration
- Multitasking and organizing
- Ability to prioritize tasks and work with time sensitive deadlines
- Customer service skills
- Positive attitude
- Strong work ethic
- Teamwork and coordination
- Punctual and reliable
- Ability to learn quickly and follow instructions
- Data entry experience
- Critical thinking and problem solving
- Recordkeeping proficiency
- Document management and review
- Data entry
- Discrepancy research and resolution
- Information protection
- Proficiency in Microsoft Excel and Word
- Records management
- Reports analysis
- Payment processing
- Inventory monitoring
- Supply ordering
- Credit history review
Timeline
Wholesale Lending Processor
TDECU
02.2014 - 02.2025
Financial Services Representative
TDECU
06.2009 - 02.2014
Teller Services
TDECU
05.2003 - 06.2009
Assistant Store Manager
Buc-ee's
01.2001 - 01.2004
EMT Intermediate Certification - Emergency Medical Technician
Sweeny Community Hospital EMS Education
High School Diploma -
Columbia High School