Summary
Skills
Work History
Education
Languages
Overview
Generic
Angela Gonzalez

Angela Gonzalez

Richwood,TX

Summary

Professional operations expert with history of optimizing workflow processes and ensuring accurate data management. Known for collaborative teamwork and consistently achieving results within dynamic environments. Skilled in process improvement and data analysis, valued for reliability and adaptability. Expertise in loan assessment and compliance review, ensuring regulatory adherence. Committed to driving operational efficiency and improving team performance.

Skills

  • Operational efficiency
  • Loan assessment and compliance review
  • Financial analysis
  • Document processing and evaluation
  • Corporate finance expertise
  • Advanced accounting knowledge
  • MS Excel proficiency
  • Scheduling and payroll management
  • Multitasking capabilities
  • Customer service excellence

Work History

Wholesale Lending Operations Processor

Texas Dow Employee Credit Union
Lake Jackson, TX
03 2023 - 11 2025
  • Evaluated loan applications to determine eligibility and identify risk factors, contributing to informed lending decisions.
  • Reviewed funding applications for adherence to accuracy and compliance requirements.
  • Processed incoming documents to ensure accuracy and compliance with company standards, supporting smooth loan processing.
  • Collaborated with underwriters to uphold compliance with lending guidelines.
  • Reviewed loan agreements for completeness and accuracy.
  • Maintained detailed records of customer interactions and loan information to support operational transparency and facilitate future reference.
  • Educated clients on interest rates, terms, and repayment plans effectively.
  • Delivered exceptional customer service to facilitate seamless processes.

Indirect Loan Processor

Kelly Services
FREPORT, TX
06.2021 - 03.2023
  • Processed indirect loan applications, ensuring compliance with regulatory requirements and company policies.
  • Evaluated borrower creditworthiness through detailed analysis of financial documents and credit reports.
  • Collaborated with lenders to gather necessary documentation, streamlining application processing workflow.
  • Managed communication with clients, providing updates on loan status and addressing inquiries promptly.
  • Engaged with customers via telephone to answer inquiries, process transactions, and resolve issues.
  • Maintained fast-paced schedule, delivering timely responses to requests.
  • Resolved title issues through the preparation of work title reports.
  • Managed Total Loss tickets efficiently ensuring timely resolutions.

Department Manager

Dillards Department Store
Lake Jackson, TX
07.2019 - 06.2021
  • Led team in achieving sales targets through effective product placement and merchandising strategies.
  • Implemented training programs to enhance staff performance and customer service skills.
  • Analyzed inventory levels to optimize stock management and reduce shrinkage.
  • Conducted daily department meetings to clarify team objectives and improve alignment on performance goals.
  • Collaborated with management team to create data-driven daily and weekly sales plans, aligning strategies with market trends.
  • Streamlined staffing during peak periods by designing efficient employee schedules.

Catering Manager

Roc's American Kitchen
Freeport, TX
01.2018 - 07.2019
  • Managed catering operations to ensure timely and efficient service delivery.
  • Developed and implemented menu offerings based on client preferences and seasonal availability.
  • Coordinated logistics for events, including venue setup, staffing, and inventory management.
  • Established strong relationships with vendors to secure quality ingredients and supplies at competitive prices.
  • Inspected preparation and storage equipment to regularly to uphold safety and performance standards.
  • Consulted with clients to define goals and delivered comprehensive cost estimates to align with client expectations.

Associate Manager

BBVA Compass Bank
Angleton, TX
01.2014 - 11.2014
  • Led cross-functional teams to enhance operational efficiency and achieve strategic objectives.
  • Developed and implemented process improvement initiatives, resulting in streamlined workflows.
  • Mentored junior staff on best practices and operational standards, fostering a culture of continuous improvement.
  • Analyzed data trends to inform decision-making and optimize resource allocation across departments.
  • Maintained accurate records in compliance with state and federal housing regulations.
  • Mentored 15 department employees, fostering a positive workplace.
  • Established team priorities, coordinated schedules, and assessed performance metrics.

Education

No Degree - Business Administration And Management

Brazosport College
Lake Jackson, TX
08-2010

High School Diploma -

Brazoswood High School
Lake Jackson, TX
05-2008

Languages

Spanish
Full Professional

Overview

9
9
years of professional experience

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