Terren Sudberry
Oak Park
Overview
3
3
years of professional experience
Work History
Operations Specialist/ Lending Support
United Wholesale Mortgage
06.2025 - Current
- Initial setup for mortgages and HELOCS
- Verifying each document for the loan process to be sent over to underwriting
- Sending documents back when they were not labeled properly
- Determining if th
Bank Teller
PNC Bank N.A
07.2023 - 07.2024
- Executes sales or other financial transactions.
- Verifies accuracy of financial or transactional data.
- Collects deposits, payments, or fees.
- Calculates financial data.
- Prepares cash for deposit or disbursement.
- Enters information into databases or software programs.
- Responds to customer problems or complaints.
- Provides clerical assistance.
- Answers customer questions about goods or services.
- Answers telephones to direct calls or provide information.
- Sells products or services.
- Obtains personal or financial information about customers or applicants.
- Maintains financial or account records.
- Interprets financial information for others.
- Calculates costs of goods or services.
- Explains regulations, policies, or procedures.
Shift Leader
Jersey Mikes
01.2022 - 05.2023
- Resolved customer complaints regarding food service.
- Compiled and balanced cash receipts at the end of the day or shift.Performed food preparation.
- Trained workers in food preparation, and in service, sanitation, and safety procedures.
- Supervised and participated in kitchen and dining area cleaning activities.
- Assigned duties, responsibilities, and workstations to employees in accordance with work requirements.
- Recorded production, operational, and personnel data on specified forms.
- Recommended measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Education
Associate of Applied Science - Mental Health Counseling
Oakland Community College
Royal Oak, MI01-2027
High School Diploma - undefined
Berkley High School
Berkley, MI06.2022
Skills
- Patience and empathy
- Operational efficiency
- Cross-functional communication
- Risk mitigation
- Attention to detail
- Cash handling
- Problem-solving
- Customer service focus
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
Timeline
Operations Specialist/ Lending Support
United Wholesale Mortgage
06.2025 - Current
Bank Teller
PNC Bank N.A
07.2023 - 07.2024
Shift Leader
Jersey Mikes
01.2022 - 05.2023
High School Diploma - undefined
Berkley High School
Associate of Applied Science - Mental Health Counseling
Oakland Community College