Christie Lubnewski
Jersey City, NJ ,NJ
Summary
Organized Office Manager/ pharmacy tech with experience in administrative management. The ability to prioritise projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Dispensary Manager
Green Lion
03.2019 - 01.2021
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Hired, trained and supervised employees to maintain team of high performers.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Budgeted for resources to control expenditure and maximize profits.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Developed marketing strategies to increase visibility and patient base.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Provided direct care to patients by assessing, diagnosing and treating illnesses.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Spa Manager
Spa H
09.2002 - 09.2014
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Maintained front desk workstation by keeping it clean and organized.
- Greeted spa guests warmly to create positive first impression of establishment.
Pharmacy Technician
City Care Pharmacy
01.2021 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Fashion Manager
Edward Agir
01.1997 - 12.2002
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Greeted customers, identified needs and provided product advice.
- Cleaned, closed, and secured store at end of shift.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Maintained organized store environment to foster pleasant shopping experiences.
- Developed loyal customer base by providing excellent customer service.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
- Processed incoming stock and documented product information to manage inventory levels.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Used point-of-sale systems to process payments and check inventory levels.
- Developed promotional strategies to increase store sales and meet monthly sales targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Grow Basics Certification -
THC University
Online Washington Safety Regulations -
THC University
Online Terpenes -
THC University
Online Introducing CBD -
THC University
Online Horticulture Specialists Certified - THC
THC University
Online Colorado Safety Regulations - THC
THC University
Online Budtender - THC
THC University
Online Marijuana 101 - THC
THC University
Online Marijuana Business Certification -
THC University
Online 01.2022
Skills
- Data Communications
- Interview Conduction
- Office Organization
- Business Correspondence
- Drug Storage Procedures
- Patient Education
- Quality Assurance and Control
- Stocking Shelves
- Medicare and Medicaid Processes
- Updating Medication Histories
- Ordering and Stocking Medications
- Proper Labeling Procedures
- Patient Confidentiality
- FDA Drug Safety Guidelines
- Pharmaceutical Sales and Services
- Manual and Automated Medication Dispensing
- Problem-Solving Skills
- Assisting Pharmacists
- Preparing Bubble Packs
- Labeling Prescriptions
- Pharmacy Records Management
- Advanced Math Skills
- Team Collaboration
- Prescription Pricing
- Aseptic Techniques
- Insurance Claim Processing Software
- Cash Register Operation
- Equipment Cleaning and Maintenance
- Reading Comprehension
- Resolving Customer Issues
- Staff Development
- Troubleshooting Malfunctioning Equipment
- Typing Medication Labels
- Active Listening
- Preparing Bulk Medications
- Attendance Oversight
- FDA and HIPAA Compliance
- Payment Processing
- Judgment and Decision-Making
- Verifying Orders
- Microsoft Excel
- Answering Customer Questions
- Microsoft Outlook
- Complex Problem-Solving
- Laboratory Operations
- Social Perceptiveness
- Supporting Pharmacy Operations
- Medication Therapy Management
- Microsoft Office
- Receiving Incoming Supplies
- Records Preparation
- New Hire Onboarding
- Drug Formulation
- Time Management
- Critical Thinking
- Secure Storage of Medications
- Prescription Preparation
- Systems Analysis
- Billing and Reimbursement Software
- Management of Personnel Resources
- Demographic Profiling
- Patient Record Maintenance Software
- Quality Control Analysis
- Safe Chemical Handling
- Fill Orders
- Medication and Equipment Invoicing
- FDA and ICH Guidelines
- Compounding Pharmacy
- Dispensing Medications
- Staff Leadership
- Product and Service Merchandising
- Prescription Refill Fulfillment
- Label Products
- Organization and Prioritization
- Pharmaceuticals Mixing
- Learning Strategies
- Reviewing Patient Information
- Profit Margins
- Technology Design
- Prescriptions Management
- Restock Shelves
- IV Preparations
- Compounder Software
- Equipment Maintenance
- Customer Identification Checks
- Prescription Review
- Pharmaceutical Preparation
- Product Markdowns
- Resolving Complaints
- Pyxis MedStation
- HIPAA
- Mathematics
- Service-Orientation
- Coordination
- Monitoring
- Negotiation
- Programming
- Instructing
- Science
- Writing
- Pharmacokinetics
- Persuasion
- Medicines
Timeline
Pharmacy Technician
City Care Pharmacy
01.2021 - 09.2023
Dispensary Manager
Green Lion
03.2019 - 01.2021
Spa Manager
Spa H
09.2002 - 09.2014
Fashion Manager
Edward Agir
01.1997 - 12.2002
Grow Basics Certification -
THC University
Washington Safety Regulations -
THC University
Terpenes -
THC University
Introducing CBD -
THC University
Horticulture Specialists Certified - THC
THC University
Colorado Safety Regulations - THC
THC University
Budtender - THC
THC University
Marijuana 101 - THC
THC University
Marijuana Business Certification -
THC University
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