Christie Major
Indiana,IN
Summary
Proven expert in billing and claims processing, with a notable track record at Anthem Blue Cross Blue Shield for enhancing customer satisfaction and reducing claim errors. Masterful at insurance verification and fostering teamwork, I excel in fast-paced environments, demonstrating exceptional research, due diligence, and communication skills.
Overview
45
45
years of professional experience
Work History
Billing Specialist Senior
Elevance
Indianapolis, IN
01.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Customer Service/Small Membership Bill Rep
Anthem Blue Cross Blue Shield
Indianapolis, IN
03.1995 - 01.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Claims Department
Anthem Blue Cross Blue Shield
Indianapolis, IN
03.1990 - 03.1995
- Reduced claim errors by conducting thorough investigations and obtaining all necessary documentation.
- Developed strong rapport among clients by addressing their concerns promptly, which ultimately resulted in higher client retention rates.
- Enhanced customer satisfaction with timely claim resolution through effective communication and followup.
- Established strong working relationships with healthcare providers, fostering better collaboration during the claims process.
- Contributed to departmental goals by consistently meeting or exceeding individual performance metrics for both quality and quantity of processed claims.
Claim Pro Swat Team
Anthem Blue Cross Blue Shield
Indianapolis, IN
03.1985 - 03.1990
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Claims Examiner
Blue Cross Blue Shield of Indiana
Indianapolis, IN
12.1979 - 01.1985
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
Education
High School Diploma -
John Marshall Highschool
Indianapolis, IN06.1979
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- HIPAA Compliance
- Payment posting
- Medical coding knowledge
- Medical Billing Expertise
- Research and due diligence
- Collections
- Accounts receivable management
- Collection practices
- Billing dispute resolution
- Billing cycle management
- Accounts receivable expertise
Timeline
Billing Specialist Senior
Elevance
01.2022 - Current
Customer Service/Small Membership Bill Rep
Anthem Blue Cross Blue Shield
03.1995 - 01.2022
Claims Department
Anthem Blue Cross Blue Shield
03.1990 - 03.1995
Claim Pro Swat Team
Anthem Blue Cross Blue Shield
03.1985 - 03.1990
Claims Examiner
Blue Cross Blue Shield of Indiana
12.1979 - 01.1985
High School Diploma -
John Marshall Highschool