Christie Major
Indiana,IN
Summary
Proven expert in billing and claims processing, with a notable track record at Anthem Blue Cross Blue Shield for enhancing customer satisfaction and reducing claim errors. Masterful at insurance verification and fostering teamwork, I excel in fast-paced environments, demonstrating exceptional research, due diligence, and communication skills.
Overview
45
45
years of professional experience
Work History
Billing Specialist Senior
Elevance
01.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Customer Service/Small Membership Bill Rep
Anthem Blue Cross Blue Shield
03.1995 - 01.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Claims Department
Anthem Blue Cross Blue Shield
03.1990 - 03.1995
- Reduced claim errors by conducting thorough investigations and obtaining all necessary documentation.
- Developed strong rapport among clients by addressing their concerns promptly, which ultimately resulted in higher client retention rates.
- Enhanced customer satisfaction with timely claim resolution through effective communication and followup.
- Established strong working relationships with healthcare providers, fostering better collaboration during the claims process.
- Contributed to departmental goals by consistently meeting or exceeding individual performance metrics for both quality and quantity of processed claims.
Claim Pro Swat Team
Anthem Blue Cross Blue Shield
03.1985 - 03.1990
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Claims Examiner
Blue Cross Blue Shield of Indiana
12.1979 - 01.1985
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
Education
High School Diploma -
John Marshall Highschool
Indianapolis, IN06.1979
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- HIPAA Compliance
- Payment posting
- Medical coding knowledge
- Medical Billing Expertise
- Research and due diligence
- Collections
- Accounts receivable management
- Collection practices
- Billing dispute resolution
- Billing cycle management
- Accounts receivable expertise
Timeline
Billing Specialist Senior
Elevance
01.2022 - Current
Customer Service/Small Membership Bill Rep
Anthem Blue Cross Blue Shield
03.1995 - 01.2022
Claims Department
Anthem Blue Cross Blue Shield
03.1990 - 03.1995
Claim Pro Swat Team
Anthem Blue Cross Blue Shield
03.1985 - 03.1990
Claims Examiner
Blue Cross Blue Shield of Indiana
12.1979 - 01.1985
High School Diploma -
John Marshall Highschool
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