Alexander Mazza
Tampa,FL
Summary
Excellent at ensuring customer satisfaction and providing guests with exceptional service. Good at multitasking and following directions. Very good at communicating and completing tasks. Good attitude and high energy.
Overview
2
2
years of professional experience
Work History
Food Service Assistant
Union Restaurant
Tampa, FL
04.2023 - 11.2023
- Assisted servers by setting tables, filling waters, etc.
- Provided customer service by taking orders from customers and answering questions about menu items.
- Carried out general maintenance tasks such as sweeping and mopping floors.
- Set up banquet tables with linens, china settings, centerpieces, candles.
- Greeted guests at restaurant events, dinners, catering services.
- Bussed tables by removing used tableware between courses and providing fresh tableware when needed.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
- Stocked shelves with items such as condiments, napkins, paper plates, cups, and other supplies.
Personal Assistant
Salon Suites
Tampa, FL
12.2021 - 08.2022
- Greeting Clients
- Making Appointments
- Running errands
- Sweeping Floors
- Cleaning Salon
- Helping With Retail
- Assessed inventory levels of salon retail products to maintain well-stocked stations.
- Welcomed and greeted approximately [10-15] clients daily.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Sanitized tools, followed safety standards and kept salon clean and safe.
- Collected payment from customers and scheduled next appointments.
- Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
- Sanitized and arranged scissors, combs, brushes and other styling tools in addition to sweeping and laundry.
Education
Associate of Business Administration - Business Economics
Saint Pete College
Tampa, FL05-2026
High School Diploma -
Alonso High School
Tampa, FL05.2021
Business
Hillsborough Community College
Tampa, FLSkills
- Multitasking and Organization
- Travel Arrangements
- Calendar Management
- Client Satisfaction
- Valid Driver's License
- Appointment Scheduling
- Attention to Detail
- Proper Phone Etiquette
- Transportation and Errands
- Appointment Setting
- Excellent Communication
- Teamwork and Collaboration
- POS System Operation
- Portioning
- Sanitation Procedures
- Food safety knowledge
- Table Setting
Timeline
Food Service Assistant
Union Restaurant
04.2023 - 11.2023
Personal Assistant
Salon Suites
12.2021 - 08.2022
Associate of Business Administration - Business Economics
Saint Pete College
High School Diploma -
Alonso High School
Business
Hillsborough Community College