CHRISTIE MYERS
Maryville,TN
Summary
Office management professional with experience in optimizing administrative functions and fostering a productive work environment. Recognized for a strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, effective communication, organization, and a high interest in legal procedures.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Bursar
The University of Tennessee – Bursar’s Office
01.2022 - Current
- Hire, train, and manage employees, including performing yearly staff evaluations.
- Direct liaison for the University of Tennessee General Counsel to discuss litigations, proof of claims for debt, discharge of debts, write-offs, and appeals.
- Resolve student and departmental concerns while providing a positive customer service-oriented experience to represent the university’s mission.
- Attend out of town management and collection conferences.
- Ensure that the Bursar’s office is up to date on policies and procedures related to current trends.
- Oversee and make informed decisions on appeals for undergraduate students on behalf of the university.
- Work closely with professional collection agencies to secure our accounts that need appropriate action in an effort to keep the universities collection rate at 98%
- Review external collection agency RFP contracts
- Oversee monthly billing of past due accounts.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Work closely with other management personnel to provide effective assistance for business operations.
Collections Manager
The University of Tennessee – Bursar’s Office
11.2010 - 01.2022
- Daily tasks included accounting procedures for over 30,000 students, processing payments, remaining extremely organized, and responding to emails promptly to ensure a smooth office workflow.
- Exercised professional telephone manners with inbound and outbound calls for accounts daily.
- Assisted Assistant Bursar with various tasks, including reporting, recruiting, training, and evaluating staff performance.
- Worked in multiple systems for daily operations, such as higher education programs, Microsoft Word, and Excel programs.
- Exercised excellent customer service, communication, and thinking skills to ensure that students, staff, and department received the best university experience.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies through coaching and feedback .
Administrative Assistant
The Daily Times – Advertising and Marketing
01.2006 - 11.2010
- Assisted customers with advertising and marketing strategies.
- Handled payments and daily deposits for the area's second-largest newspaper and media source at the time.
- Developed and maintained a list of past due accounts to encourage payment plans and increase the department’s monthly revenue by reducing past due balances.
- Aided the Advertising Supervisor with general duties including monthly reports, phone reports, and cultivated creative ideas for upcoming events, specials, and promotions for the Advertisement department.
- Assisted employees and front office staff with duties in occurrences of absentees.
Education
Masters - Strategic And Digital Communication
The University of Tennessee
Knoxville, TN05-2026
Bachelors - Business Management
The University of Tennessee
Martin, TN12.2022
Associate of Arts -
Pellissippi State Community College
Knoxville, TN 05.2020
Skills
- Attention to Detail and Organization Skills
- Excellent Verbal and Written Communication
- Relationship Building
- Time Management
- Financial and Collection Management
- Office Administration
- Staff Management
Certification
- University of Tennessee Business Communication Certification - 2012
- Performance Management Certification - 2014
- Leadership Skills Certification -2020
- Human Resources Generalists Certification -2021
- Administrative Skills Certification Program -2022
- CBMI – College Business Management Institute Certification Conference – Lexington, Kentucky - 2016, 2017, 2018
- University of Tennessee – Knoxville – Campus Wide Superior Employee Recognition - 2019
- IAAP – Certified Administrative Professional (CAP) through the NCCA-Accredited state program – 2019
- Second Alliance - Higher Education Collection Professional Certification – November 2, 2020
- Williams and Fudge – Student and Receivable Management Conference – 2022
- Ellucian Live – Higher Education Conference – 2024
Affiliations
- (2024- Current) Executive Board Director of High Standard Fastpitch Travel Softball Team, a Non-profit 509 (a)(2).
- The National Society of Leadership and Success (NSLS) Member for Highest Achieving Business and Professional Students.
Timeline
Assistant Bursar
The University of Tennessee – Bursar’s Office
01.2022 - Current
Collections Manager
The University of Tennessee – Bursar’s Office
11.2010 - 01.2022
Administrative Assistant
The Daily Times – Advertising and Marketing
01.2006 - 11.2010
Masters - Strategic And Digital Communication
The University of Tennessee
Bachelors - Business Management
The University of Tennessee
Associate of Arts -
Pellissippi State Community College
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