Donna McCall
Maryville,TN
Summary
Dynamic professional with extensive experience in healthcare and administration, notably at Rehab Specialists, Inc. Proven ability in medical billing and compliance, enhancing revenue cycle efficiency. Compassionate caregiver skilled in elderly care and effective communication, dedicated to improving client well-being and fostering collaborative care strategies. Proficient in Microsoft Office 365 and time management.
Overview
25
25
years of professional experience
Work History
Caregiver
Preferred Care at Home
05.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support to enhance client well-being.
- Monitored and documented changes in clients' health conditions for care planning.
- Collaborated with healthcare professionals to coordinate effective care strategies.
- Cleaning the home as necessary.
Administrative Assistant
Speech Pathology Services of East Tennessee
09.2003 - 03.2006
- Managed scheduling and calendar coordination for the owner of the company.
- Prepared and organized documents for meetings and presentations.
- Assisted in maintaining office supplies inventory and procurement processes.
- Supported data entry tasks and maintained accurate records in databases.
- Managed 35 speech-language pathologists in the field.
- Managed the Continuing Education program.
- Aided by medical billing, putting in charges, sending out billing sheets to insurance companies, and keying in insurance payments and adjustments.
- Performed supervisory and administrative duties beyond my education and training, as necessary.
TN Early Intervention System Manager
Rehab Specialties, Inc.
09.2002 - 09.2003
- Managed the TEIS's patient home health scheduling and medical billing startup program.
- Managed 20 TEIS state representatives, and 65 physical, occupational, speech therapists, and their assistants in the field.
- Balanced all medical billing and scheduling monthly reports.
- Mentored the Billing Department Manager and the billing staff on best practices for coding and assiting with insurance denials.
Senior Medical Billing Specialist
Rehab Specialists, Inc.
09.2000 - 09.2002
- Oversaw billing processes, ensuring accuracy and compliance with industry regulations.
- Managed claims submissions, resulting in reduced denial rates and improved revenue cycle efficiency.
- Collaborated with healthcare providers to resolve billing discrepancies and enhance patient satisfaction.
- Trained staff on medical coding standards and billing best practices to improve team performance.
- Trained all new employees including the new Billing Supervisor
Education
Master of Arts - Human Resource Development
Tusculum College
Knoxville12-2006
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Customer Service
- Effective Communication Skills
- Microsoft Office 365
- Windows 11
- Spreadsheets
- 10 key calculator
Timeline
Caregiver
Preferred Care at Home
05.2025 - Current
Administrative Assistant
Speech Pathology Services of East Tennessee
09.2003 - 03.2006
TN Early Intervention System Manager
Rehab Specialties, Inc.
09.2002 - 09.2003
Senior Medical Billing Specialist
Rehab Specialists, Inc.
09.2000 - 09.2002
Master of Arts - Human Resource Development
Tusculum College