Christie Noto

· Establishing and achieving programmatic and managerial goals and objectives for the Circuit.

· Planning for the development and delivery of services to clients within the Circuit in accordance with departmental goals relating to services to clients and promoting client independence

· Developing and implementing corrective action plans for all management and programmatic areas that are out of compliance with standards.

· Developing and maintaining effective working relationships with a broad array of positions, organizations, and groups with an interest, relationship, and/or involvement in departmental activities and affairs. This includes working with contracted providers, local judges, school systems staff, law enforcement, Department of Children and Families’ staff, legislators and local elected officials.

· Measuring program performance against the appropriate standards in concert with the Circuit Program offices. Maintaining an ongoing management review process for the Circuit and assessing the performance of all Department of Children and Families’ staff and contract agencies to assure optimal field performance.

· Resolving client complaints directly or in cooperation with Circuit staff and the Circuit Client Relations office.

• Developed and implemented program policies and procedures.
• Assessed performance outcomes against established goals and objectives of the service center.
• Cultivated relationships with community partners.
• Managed day-to-day operations associated with child safety.
• Determined staffing requirements, interviewing, hiring and assisted in training new employees.

• Responsible for the oversight of an investigative unit to ensure timeframes are met and caseloads are managed
• Responsible for ensuring case documentation is clear, concise, accurate and reflective of the appropriate danger threat
• Providing continual mentorship to investigators to ensure compliance with Department policy, identifying areas of improvement, and creating performance plans for areas of need
• Attend meetings to identify areas of improvements and efficiently within the Department and assist with implementation of new policies and procedures
• Participate in the managerial activities of hiring, promotion and disciplinary actions of employees as well as completing quarterly evaluations of investigative units
• Responsible for establishing and maintaining working relationships with external partners
• Responsible for Acting Manager Duties in times of Management vacancies since September 2021.

• Investigated allegations of abuse, neglect, and abandonment of children to include interviewing clients, gathering information, and completing detailed documentation, reports, and assessments to make safety determinations
• Responsible for one-on-one training of new hires ensuring compliance with agency goals and expectations.