CHRISTIE PINHEIRO
Whitinsville,MA
Summary
Dynamic executive leader with over 20 years in early education, overseeing 42 schools across multiple states. Specializes in driving enrollment growth, enhancing employee engagement, and establishing operational excellence through strategic oversight in human resources, facilities, and quality assurance.
Overview
20
20
years of professional experience
Work History
Chief Operating Officer
BABILOU FAMILY US
11.2024 - Current
- Lead all school operations, facilities, human resources, education, quality assurance, compliance, and organizational performance.
- Led initiatives for enrollment growth, workforce retention, operational excellence, and strategic expansion.
- Oversaw operations of 42 schools across 4 brands and 4 states, ensuring alignment with organizational goals.
- Partnered with international organization across 10 countries to enhance collaborative initiatives.
Director of Campus Operations
Vivvi Early Learning
01.2023 - 01.2024
- Oversaw network of schools, creating scalable operational systems to enhance overall effectiveness.
- Designed best practices and standard operating procedures, defining operational excellence to streamline processes.
- Implemented performance standards and continuous improvement initiatives, fostering a culture of accountability and growth.
Client Relations Director
Bright Horizons Family Solutions
01.2022 - 01.2023
- Cultivated strategic client relationships, facilitated contract renewals, and implemented growth initiatives to enhance customer satisfaction.
- Developed strong client relationships through effective communication and regular feedback sessions.
- Led initiatives to enhance client satisfaction and improve service delivery processes.
- Collaborated with internal teams to align client needs with company offerings and solutions.
Regional Manager
Bright Horizons Family Solutions
01.2010 - 01.2022
- Transformed underperforming programs by developing talent and implementing operational standards.
- Established leadership development, succession planning, and diversity initiatives to enhance organizational capacity.
- Drove exceptional employee engagement through targeted initiatives and team involvement.
- Led operations across multiple early education centers in Massachusetts and Connecticut.
Center Director
Bright Horizons Family Solutions
01.2007 - 01.2010
- Managed center operations, staffing, education quality, compliance, and family engagement to create a supportive environment for children and families.
- Oversaw daily operations of early childhood education center.
- Managed staff recruitment, training, and performance evaluations.
- Developed and implemented curriculum to enhance child development.
Education
Bachelor of Arts - Elementary Education, Sociology
Westfield State University
Skills
- Strategic Operations
- Operational Oversight
- Workforce Management
- Talent Development
- Education & Quality
- Compliance
- Multi-Site Leadership
- Budget Oversight
- Organizational Growth
- Client Relations
- Change Management
- Employee Engagement
Personal Information
Title: Chief Operating Officer
Timeline
Chief Operating Officer
BABILOU FAMILY US
11.2024 - Current
Director of Campus Operations
Vivvi Early Learning
01.2023 - 01.2024
Client Relations Director
Bright Horizons Family Solutions
01.2022 - 01.2023
Regional Manager
Bright Horizons Family Solutions
01.2010 - 01.2022
Center Director
Bright Horizons Family Solutions
01.2007 - 01.2010
Bachelor of Arts - Elementary Education, Sociology
Westfield State University