Christie Rodriguez
Summary
Results-oriented Food Service Manager experienced in fast-paced dining environments. Expertise in team leadership and operational management drives workflow improvements and enhances customer satisfaction. Proven success in implementing strategic service enhancements and cultivating a positive workplace culture.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Manager
Hospitality Restaurant Group Inc
Syracuse
07.2025 - Current
- Managed daily restaurant operations, ensuring efficient service delivery and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Trained and supervised staff to maintain high service standards.
- Oversaw recruitment, hiring, onboarding, and training of employees to build a skilled and effective team.
- Developed and implemented operational procedures for efficiency.
- Managed day-to-day operations of the restaurant, including scheduling, budgeting, and inventory control.
- Oversaw recruitment, hiring, onboarding, and training of the employees to build a skilled and effective team.
District Manager
Phoenix Nexus LLC.
01.2022 - 01.2025
- Managed team across 6 stores to uphold high standards in customer service, food quality, and cleanliness
- Created the highest sales with my team that has ever been in history of two locations
- Maintain target goals for all required areas such as labor, food cost, sales increase
- Create and manage prime cost reports to accurately reflect labor and food cost
- Mentor and coach teams effectively through training and development resources
- Created the highest sales with my team that have ever been in the history of two locations
- Maintained target goals for labor, food cost, and sales growth
- Handle payroll, ensure everyone has followed NYS guidelines
General Manager
Phoenix Nexus LLC.
01.2011 - 01.2022
- Led team of 20-30 employees to uphold high standards in customer service, food quality, and cleanliness
- Mentor and coach teams effectively through training and development resources
- Hire and onboard newly hired employees in store operations, procedures and practices
- Developed and managed prime cost reports to ensure accurate tracking of labor and food costs
- Managed controllable costs through efficient inventory counts and daily cost reporting
- Trained employees to serve fast, friendly service to customers and react to their needs and requests
- Implemented marketing strategies to effectively promote sales and special offers
- Greeted customers with superb customer service and supported teammates to reach their goal
Education
Associate Degree - Criminal Justice Studies
Bryant & Stratton College Online
06.2019 - 04.2021
Skills
- Operational Strategy
- Inventory management
- Staff Management
- Team training
- Negotiation
- Problem solving
- Organization
- Adaptability
- Effective communication
Coursework
- Introduction to The Justice System
- Law Enforcement and The Multicultural Community
- Security in the 21st Century
- Justice Information Systems
- Emerging Trends in Juvenile Justice
Timeline
Restaurant Manager
Hospitality Restaurant Group Inc
07.2025 - Current
District Manager
Phoenix Nexus LLC.
01.2022 - 01.2025
Associate Degree - Criminal Justice Studies
Bryant & Stratton College Online
06.2019 - 04.2021
General Manager
Phoenix Nexus LLC.
01.2011 - 01.2022