Christie Russell
5123 Auburndale Rd. Charlotte,North Carolina
Summary
Dynamic and dependable professional with a proven track record at Tri M Tomato Co. Skilled in logistics coordination and customer service, I excel in optimizing delivery schedules and enhancing client satisfaction. My attention to detail and teamwork abilities have consistently led to improved operational efficiency and positive relationships with both clients and colleagues.
Overview
2026
2026
years of professional experience
Work History
Delivery Driver
DoorDash/Roadie/instacart/GrubHub
Cleaning Specialist
Melissa Elliot
07.2021 - Current
- Performed thorough cleaning tasks to maintain hygienic and organized environments.
- Utilized specialized cleaning equipment and solutions for effective surface sanitation.
- Developed efficient cleaning schedules to optimize workload and ensure timely completion of tasks.
- Collaborated with team members to enhance overall cleanliness and safety standards.
- Identified areas requiring deep cleaning or maintenance, reporting issues promptly to management.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Exceeded client expectations with customized cleaning solutions tailored to individual needs and preferences.
- Increased workplace morale by maintaining a positive attitude toward colleagues, supervisors, and clients alike.
- Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Driver Manager
Tri M Tomato Co.
09.2021 - 11.2024
- Coordinated daily logistics to optimize delivery schedules and improve efficiency.
- Monitored driver performance to ensure compliance with safety regulations and company standards.
- Managed route planning through effective use of transportation management systems.
- Assisted in training new drivers on operational procedures and safety protocols.
- Evaluated driver feedback to identify areas for service improvement and implement corrective actions.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
- Implemented preventative maintenance schedules for vehicles, reducing downtime due to mechanical issues.
- Organized records of vehicles, schedules and completed orders.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Crew Member
Good Fellas Contractual
07.2016 - 08.2021
- Operated kitchen equipment to prepare food items according to company standards.
- Delivered exceptional customer service by efficiently handling orders and addressing inquiries.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Assisted in training new crew members on operational procedures and safety protocols.
- Adapted quickly to changing demands during peak hours, maintaining quality service delivery.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
Certified Nursing Assistant -
Autumn Care Nursing Center
Drexel, NC07.1996
HSD -
East Burke High School
ICARD, NC06.1994
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to Detail
- Time management
- Dependable and reliable
- Punctual
Timeline
Driver Manager
Tri M Tomato Co.
09.2021 - 11.2024
Cleaning Specialist
Melissa Elliot
07.2021 - Current
Crew Member
Good Fellas Contractual
07.2016 - 08.2021
Delivery Driver
DoorDash/Roadie/instacart/GrubHub
Certified Nursing Assistant -
Autumn Care Nursing Center
HSD -
East Burke High School
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