Detail-orientated and organized administrative professional with 10+ years of experience supporting office and field operations. Proven track record of optimizing digital workflows and providing high-level accounting support including accounts payable and receivable. Proven proficiency in data entry, conflict resolution and providing customer service excellence in a remote setting.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Accounting Support Specialist
Kelly Natural Gas Pipeline, LLC
Trussville
04.2019 - 03.2026
Process vendor invoices for review and approval
Tax document requests and tracking
Manage vendor relationships
Manage special payment requests and weekly vendor payments to ensure timely payments
Maintain organized and accurate records
Handling multiple functions using Spectrum accounting software including proficiency in report building and basic general ledger posting
Electronic folder organization and management
Tracking of company equipment rentals for cost control using excel spreadsheets
Work with superintendents in the field to help organize daily work and any special needs
Collaborate with our entire team to ensure a timely month end close out
Utilized accounting software for tracking expenses and generating statements.
Reviewed and reconciled accounts payable and receivable records.
Processed invoices, payments, receipts and other transactions in a timely manner.
Provided assistance with month-end closing activities including reconciliations.
Participated in special projects as assigned by senior management team.
Coded invoices to maintain organized and accurate records.
Prepared and issued customer invoices, monitored receivables, and managed revisions and collections process.
Student Finance Specialist
Education Corporation of America
Hoover
12.2015 - 11.2018
Package students with title IV funding based on eligibility
Review and approve documents required for packaging as needed for student files
Review calculations for accuracy while applying complicated rules and regulations
Assist campus staff and students with questions and problems related to eligibility of funding, funding plan approvals or transcript issues.
Review and audit student transcripts
Resolve discrepancies on student ledger and tuition, then direct to appropriate departments
Data entry using Campus-Vue and Broad Leaf system as well as Excel Shared Docs on the public drive
Assist in special projects as needed
Collaborate with teams to find resolutions to problems
Bookkeeping Assistant
LBYD, Inc.
Birmingham
04.2014 - 09.2015
Process, verify and enter invoices into the InFocus software system
Verify vendor information and prepare checks for disbursing
Charge expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries
Disburse petty cash by recording entry and verifying documentation
Process credit card statements
Set up new projects and clients into InFocus and the Newforma project management software system
Enter proposals for projects and set up for billing
Pull reports as needed for engineers and project managers at three locations
Customer Service/Order Entry Clerk
Jones Stephens Corporation
Moody
05.2012 - 03.2014
Checked orders for accuracy, cross referenced parts and looked up part numbers as needed
Contacted customers as needed with questions or problems
Processed customer orders using internal order management system.
Verified product availability and pricing margins to ensure accurate order fulfillment.
Communicated with suppliers regarding order status and delivery schedules.
Collaborated with team members to streamline order entry processes.
Resolved customer issues related to orders in a timely manner.
Processed and documented transactions in company database.
Answered customer account inquiries and provided resolution.
Recommended products and services to suit customer needs.
Resolved customer complaints regarding orders or billing issues.
Answered customers' questions about products, prices, and availability.
Warranty & Accounting Clerk
Allsouth Appliance Group
Birmingham
02.2009 - 04.2012
Prepared, examined and submitted electronic warranty claims for approval and payment
Reconciled and organized rejected claims to resubmit for payment
Handled billing of service calls, received/posted payments, and handled collections for daily and monthly reconciliations and reports
Scheduled appointments and dispatched technicians
Assisted sales staff as needed with warranty and service resolutions
Administrative Assistant
Sleuth Inc
Sarasota
02.2007 - 01.2009
Received, analyzed, and created invoices and proposals
Entered and maintained client data
Recorded daily deposits and handled collections as needed
Answered multiline telephones, explained and promoted services
Accounting & Warranty Clerk
DeSears Appliance Corporate
Bradenton
01.2004 - 02.2007
Handled billing of service calls and received and posted payments
Daily and monthly reconciliations and reports
Managed warranty authorizations for repair and replacement, included complex extended warranty resolutions
Prepared, examined and submitted electronic warranty claims for approval and payment
Organized rejected claims and brought accounts receivable balances down dramatically with maximized collection efforts
Supported customer service department, warehouse, parts department and sales departments for all four retail stores
Education
Associate of Applied Science - Accounting Support (Office Administration Technology)
Jefferson State Community College
Birmingham, AL
01.2010 - 12.2013
Skills
MS Office (Word, Excel, PowerPoint, Outlook)
Bookkeeping
Account Reconciliations
Auditing
Conflict Resolution
Analytical Skills
Invoice Reconciliation & Review
Trained in Title IV Funding
Student Billing and Accounts
Time Management
Data Entry with high level of accuracy
Assist in Month-End Close-Out
College Student Transcript Review
Attention to Detail
Cost tracking
Discrepancy research
Microsoft Excel expertise
Accounts payable and receivable
Timeline
Accounting Support Specialist
Kelly Natural Gas Pipeline, LLC
04.2019 - 03.2026
Student Finance Specialist
Education Corporation of America
12.2015 - 11.2018
Bookkeeping Assistant
LBYD, Inc.
04.2014 - 09.2015
Customer Service/Order Entry Clerk
Jones Stephens Corporation
05.2012 - 03.2014
Associate of Applied Science - Accounting Support (Office Administration Technology)
Accounting Support Specialist at Iswerk International Corp/ Riverboat DiscoveryAccounting Support Specialist at Iswerk International Corp/ Riverboat Discovery